What this means
m21-5:table-of-contents explains m21-5, appeals and reviews, table of contents. In plain terms, the official guidance says section A: Decision Review Operations Center (DROC) Quality Review Team (QRT) It also addresses section C: Situations After Decisions by the Board of Veterans' Appeals
How this may help with a claim
Use m21-5:table-of-contents to audit how VA handled m21-5, appeals and reviews, table of contents. Start with the decision date, the issue being reviewed, and the evidence VA was allowed to consider, then compare the record with this rule: Section A: Decision Review Operations Center (DROC) Quality Review Team (QRT) Section C: Situations After Decisions by the Board of Veterans' Appeals Cite the exact document and page when raising a factual or procedural error, and use the review rights in the actual notice for any deadline.
What to review in your file
- Check the file against this official condition: Section B: Establishing an Appellate Record
- Confirm that the record or notice addresses this source point: Section C: Situations After Decisions by the Board of Veterans' Appeals
- Document how this stated step or exception applies: Section D: Litigation Before the Court of Appeals for Veterans Claims (CAVC)
Important limits
m21-5:table-of-contents explains VA guidance for m21-5, appeals and reviews, table of contents; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: Section A: Decision Review Operations Center (DROC) Quality Review Team (QRT) Section F: Docketing, Certification, and Claims Folder Transfer to the Board of Veterans' Appeals
Search terms when useful
Phrases that may help when searching your claim file or this library.
- M21-5, Appeals and Reviews, Table of Contents
- m21-5:table-of-contents
- M21-5 Appeals Reviews
- Table Contents
- Resources
- Chapter Field Oversight
- Section Decision Review Operations
- Section Office Administrative Review
Original VA guidance
The official VA text of this section
M21-5, Appeals and Reviews
Overview
Table of Contents
Resources
Chapter 1: Field Oversight
Section A: Decision Review Operations Center (DROC) Structure
Section B: Office of Administrative Review (OAR) Site Visits
Section C: DROC Strategic Oversight and Analysis Reviews (SOARs)
Section D: Workload Management Plans (WMP)
Chapter 2: National Training Program
Chapter 3: Quality Assurance
Section A: Decision Review Operations Center (DROC) Quality Review Team (QRT)
Section B: National Quality Reviews
Chapter 4: Appeals Modernization Act (AMA) Control and Other Activities
Chapter 5: Higher-Level Review Procedures
Chapter 6: Controlling Legacy Appeals
Section A: Veterans Appeals Control and Locator System (VACOLS)
Section B: Establishing an Appellate Record
Section C: Situations After Decisions by the Board of Veterans' Appeals
Section D: Litigation Before the Court of Appeals for Veterans Claims (CAVC)
Chapter 7: Legacy Appeal Procedures
Section A: General Information on Legacy Appeals
Section B: Notice of Disagreement (NOD)
Section C: Decision Review Officer (DRO) Process
Section D: Documenting Appeal Decisions
Section E: Filing a Substantive Appeal
Section F: Docketing, Certification, and Claims Folder Transfer to the Board of Veterans' Appeals
Section G: Board of Veterans' Appeals (Board) Decisions and Remands
Section H: Board of Veterans' Appeals (Board) Travel Board and Video Hearings
Section I: Court of Appeals for Veterans Claims (CAVC)
Section J: Special Appeal Issues and Cases
Chapter 8: Agent and Attorney Fee Processing
Section A: Introduction to Fees
Section B: Processing a Case Seeking Direct Payment of Fees
VA Changes by Date
2019
2020
2021
2022
2023
2024
2025
VA Memo of Major Changes
March 2, 2020
July 25, 2022