Original VA guidance
The official VA text of this section
Official section title: M21-5, Appeals and Reviews, Table of Contents
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M21-5, Appeals and Reviews
Overview
Table of Contents
Resources
Chapter 1: Field Oversight
Section A: Decision Review Operations Center (DROC) Structure
Section B: Office of Administrative Review (OAR) Site Visits
Section C: DROC Strategic Oversight and Analysis Reviews (SOARs)
Section D: Workload Management Plans (WMP)
Chapter 2: National Training Program
Chapter 3: Quality Assurance
Section A: Decision Review Operations Center (DROC) Quality Review Team (QRT)
Section B: National Quality Reviews
Chapter 4: Appeals Modernization Act (AMA) Control and Other Activities
Chapter 5: Higher-Level Review Procedures
Chapter 6: Controlling Legacy Appeals
Section A: Veterans Appeals Control and Locator System (VACOLS)
Section B: Establishing an Appellate Record
Section C: Situations After Decisions by the Board of Veterans' Appeals
Section D: Litigation Before the Court of Appeals for Veterans Claims (CAVC)
Chapter 7: Legacy Appeal Procedures
Section A: General Information on Legacy Appeals
Section B: Notice of Disagreement (NOD)
Section C: Decision Review Officer (DRO) Process
Section D: Documenting Appeal Decisions
Section E: Filing a Substantive Appeal
Section F: Docketing, Certification, and Claims Folder Transfer to the Board of Veterans' Appeals
Section G: Board of Veterans' Appeals (Board) Decisions and Remands
Section H: Board of Veterans' Appeals (Board) Travel Board and Video Hearings
Section I: Court of Appeals for Veterans Claims (CAVC)
Section J: Special Appeal Issues and Cases
Chapter 8: Agent and Attorney Fee Processing
Section A: Introduction to Fees
Section B: Processing a Case Seeking Direct Payment of Fees
VA Changes by Date
2019
2020
2021
2022
2023
2024
2025
VA Memo of Major Changes
March 2, 2020
July 25, 2022