Pick the status shown on va.gov or in the VA app. VA lists eight steps for disability claims and five steps for other types of claims. The eight disability steps come first, and older wording, like Gathering of evidence or Pending decision approval, is listed next to the closest current step. Nothing you enter leaves this page.
Claim received
Also shown as: Step 1
VA received your claim in its system. On the five-step list VA uses for other types of claims, this step also means VA has not assigned the claim to a reviewer yet.
Can you still add evidence?
Yes. VA says you can submit evidence at any time.
What to do now
- Confirm every condition you meant to claim is listed. A condition you forgot is a new claim later, with a later effective date.
- If you filed an intent to file earlier, keep that confirmation. It sets your effective date, not this receipt.
Worth knowing
Evidence you send now arrives before Step 3: Evidence gathering. VA says evidence submitted after that step sends the claim back to it for review, so early is better.
Initial review
Also shown as: Step 2, Under review
VA is checking your claim for basic information it needs, like your name and Social Security number. If information is missing, VA will contact you. On the five-step list for other types of claims, this step means VA assigned your claim to a reviewer, who will decide whether VA needs more information from you.
Can you still add evidence?
Yes, and now is a good time. VA says evidence submitted after Step 3: Evidence gathering sends the claim back to that step for review. Evidence you send before then does not cause that loop.
What to do now
- Answer quickly if VA contacts you about missing information.
- Upload private treatment records yourself instead of waiting for VA to request them with a 21-4142 authorization. VA's request can take months.
Worth knowing
Steps 1 and 2 have the same names on both of VA's lists: eight steps for disability claims and five for other types of claims. The lists split at Step 3.
Evidence gathering
Also shown as: Step 3, Gathering of evidence
VA is reviewing your claim and making sure it has all the evidence and information it needs. If it needs more, VA may ask you to submit evidence, ask you to have a claim exam, request medical records from your private health care provider, or gather evidence from VA records. VA says this is usually the longest step in the process.
Can you still add evidence?
Yes, and this is the step built for it. VA says you can submit evidence at any time, but evidence submitted after this step sends the claim back here for review. Sending everything now avoids that loop.
What to do now
- Watch your mail and your va.gov inbox for exam scheduling letters. Missing an exam is the most common self-inflicted delay.
- Check that VA received your buddy statements and private records. If they are not in the claim's evidence list on va.gov, resend them.
- Track your own dates: exam date, records sent, and any 30-day or 60-day response deadline in a VA letter.
Worth knowing
Exam notices often come from a contractor, not VA. A letter from QTC, LHI, VES, or OptumServe is real.
Evidence review
Also shown as: Step 4, Review of evidence
VA is reviewing all the evidence for your claim. If VA needs more evidence, or you submit more, the claim goes back to Step 3: Evidence gathering.
Can you still add evidence?
Yes, but VA says new evidence at this step sends the claim back to Step 3: Evidence gathering. Send it if it fills a real gap, not to repeat what VA already has.
What to do now
- If you had a C&P exam, get the report so you can see what the examiner wrote before the decision. A VA medical center examiner's report can appear in My HealtheVet's Blue Button 20 business days after it is finished; for a contractor exam, request it with VA Form 20-10206.
- If the report leaves out a condition, a symptom, or a medical opinion, decide now whether records or a private opinion would fill that gap.
Worth knowing
The steps are not a one-way countdown. VA says Evidence review, Rating, and Preparing decision letter can each send the claim back to Step 3 when VA needs more evidence or you submit more.
Rating
Also shown as: Step 5, Preparation for decision
VA is deciding your claim and determining your disability rating. If VA needs more evidence, or you submit more, the claim goes back to Step 3: Evidence gathering.
Can you still add evidence?
Yes, but VA says new evidence at this step sends the claim back to Step 3: Evidence gathering. Send it only if it could change the decision.
What to do now
- Get your records in order for what comes next: the decision letter, the code sheet, and the one-year review window.
- If you have not yet, learn the three review lanes so you can act quickly if part of the decision is wrong.
Worth knowing
A move from Rating back to Evidence gathering means VA needs more evidence or received more from you. It is not a denial signal.
Preparing decision letter
Also shown as: Step 6, Preparation for notification
VA is preparing your decision letter. If you are eligible for disability benefits, the letter will include your disability rating, the amount of your monthly payments, and the date your payments will start. If VA needs more evidence, or you submit more, the claim goes back to Step 3: Evidence gathering. On the five-step list for other types of claims, Step 4 is called Preparation for notification: VA has made a decision and is getting the letter ready to mail to you.
Can you still add evidence?
For a disability claim, yes, but VA says new evidence at this step still sends the claim back to Step 3: Evidence gathering. Send it only if it could change the decision.
What to do now
- Make sure VA has your current mailing address. VA sends a copy of the decision letter by mail.
- Get your records in order for what comes next: the decision letter, the code sheet, and the one-year review window.
Worth knowing
On the disability list this is not the last step. A senior reviewer still does a final review of the claim and the letter at Step 7.
Final review
Also shown as: Step 7, Pending decision approval
A senior reviewer is doing a final review of your claim and the decision letter.
Can you still add evidence?
Technically yes, since VA says you can submit evidence at any time. But evidence submitted after Step 3 sends the claim back to Step 3 for review, so send it only if it could change the decision.
What to do now
- Plan to read the letter in the claim status tool on va.gov. VA says you can download it there once the claim is decided. The mailed copy should arrive within 10 business days, but it may take longer.
- If you have not yet, learn the three review lanes so you can act quickly if part of the decision is wrong.
Worth knowing
This is the last step before Claim decided. At that step, VA says you can review and download the decision letter in the claim status tool.
Claim decided
Also shown as: Step 8, Complete, Closed
VA has decided your claim. You can review and download your decision letter in the claim status tool on va.gov. VA also sends a copy by mail; it should arrive within 10 business days, but it may take longer. On the five-step list for other types of claims, the last step is called Complete: VA has sent you a decision letter by U.S. mail that includes details about how it made the decision on your claim.
Can you still add evidence?
Only as part of a review. New and relevant evidence goes with a supplemental claim, not into the decided claim.
What to do now
- For a disability claim, download the decision letter from the claim status tool. Do not wait for the mailed copy.
- Read the reasons for decision section for every issue, not just the rating. That section tells you exactly what a review would need to fix.
- Note the date on the decision letter. You generally have one year from that date to request a review while keeping the original effective date.
- For each denied or under-rated issue, match the stated reason to a review lane: missing evidence points to a supplemental claim, a clear error points to a higher-level review, a disputed judgement points to a Board appeal.
- If you were granted, check the effective date and the combined rating math before you assume the back pay is right.
Worth knowing
A decided claim is the start of the one-year review window, not the end of the road. If a condition was deferred, it is not decided yet and will get its own decision later. It is not denied.
Evidence gathering, review, and decision
Also shown as: Step 3 for other types of claims
This is Step 3 on the five-step list VA uses for other types of claims. VA is getting evidence from you, your health care providers, government agencies, and other sources, then reviewing it and making a decision. Disability claims split this work into separate steps: Evidence gathering, Evidence review, and Rating.
Can you still add evidence?
Yes, and it is the last practical window. VA reviews the evidence and decides the claim within this same step.
What to do now
- Check that VA received what you sent. If something is not in the claim's evidence list on va.gov, resend it.
- Track your own dates: records sent and any 30-day or 60-day response deadline in a VA letter.
Worth knowing
The next status on this list, Preparation for notification, means VA has made a decision and is getting the letter ready to mail to you.
Deferred
Also shown as: Deferred for medical opinion, Issue deferred
VA decided some issues and set one or more aside because it needs something more, usually an exam, a medical opinion, or a record it is still waiting on. The deferred issue stays open under the same claim and gets its own decision later.
Can you still add evidence?
Yes, for the deferred issue. If you know what VA is waiting on, sending it directly can shorten the wait.
What to do now
- Read the decision letter to find the stated reason for the deferral. It usually names the missing piece.
- If it was deferred for a medical opinion, this is the moment a private nexus opinion or a complete treatment record matters most.
- Keep the effective date in mind: a deferred issue decided later still relates back to the original claim date.
Worth knowing
Deferred is not a denial and does not start the one-year review clock for that issue. The clock starts when that issue is actually decided.
A reviewer is examining your new evidence
Also shown as: Supplemental claim status, Reviewer is examining
This is the supplemental claim version of the evidence review step. VA has accepted that your evidence is new and relevant and a reviewer is weighing it against the prior decision.
Can you still add evidence?
Yes. A supplemental claim can take evidence until it is decided, and VA's duty to assist applies again.
What to do now
- Make sure the new evidence speaks to the exact reason in the prior denial. Evidence that repeats what VA already had is not new and relevant.
- If VA scheduled a new exam, attend it. A supplemental claim can trigger the same exam process as the original claim.
Worth knowing
If the status jumps from Claim received straight to a decision letter step, VA may have decided the evidence was not new and relevant. The decision letter will say so.
Second C&P exam requested
Also shown as: Another exam scheduled, Exam rescheduled
A rater found the first exam inadequate, needs a different specialty, or needs a medical opinion the first examiner did not give. A second exam is neither a good sign nor a bad sign on its own; it means the record was not enough to decide.
Can you still add evidence?
Yes. If you have private records the first examiner did not see, upload them before the second exam so the examiner can review them.
What to do now
- Bring a short written summary of your symptoms, frequency, and how they limit you. Examiners record what you describe; they do not guess.
- If the first exam missed a condition or a test, say so at the second one and ask that it be noted.
Worth knowing
A request for a medical opinion, rather than a new examination, means the question is about the link to service. That is where a strong nexus opinion matters.