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Franklin County, MA Veterans Service Office (VSO): phone and address

Find veterans benefits contacts for cities and towns in Franklin County, Massachusetts.

Offices for Franklin County

Upper Pioneer Valley Veterans Service District - Greenfield

Massachusetts municipal/regional veterans services

Type of help
Benefits and claims assistance
Location
Greenfield

Local veterans benefits assistance. Ask about federal benefits and the requirements for state or local assistance.

Serves: Ashfield, Bernardston, Buckland, Charlemont, Colrain, Conway, Deerfield, Erving, Gill, Greenfield, Hawley, Heath, Leverett, Leyden, Monroe, Montague, New Salem, Northfield, Plainfield, Rowe, Shelburne, Shutesbury, Sunderland, Warwick, Wendell, Whately.

294 Main Street, Greenfield, MA 01301

Monday-Friday 8:30 am-5 pm

Other offices serving Franklin County

Athol municipal veterans services

Massachusetts municipal/regional veterans services

Type of help
Benefits and claims assistance
Location
Athol

Local veterans benefits assistance. Ask about federal benefits and the requirements for state or local assistance.

Serves: Athol, Orange, Petersham, Phillipston, Royalston.

584 Main St., Athol, MA 01331

Monday-Thursday 8:30 am-5 pm; Friday closed

For statewide phone and remote help, see the Massachusetts directory.

Getting help in Franklin County

Massachusetts assigns veterans services by city or town. Search for your municipality to find its designated office, including shared regional services. An office serving a town in this county may be located in another county. Confirm eligibility and your appointment directly.

Massachusetts local veterans service officer directory (opens in a new tab)

Office closed right now?

Call the Claim Raven 24-hour VSO prep line to get your records ready before your appointment. Claim Raven is not a VSO office. Your VSO's number is listed above.

Call (833) 387-1649

Veterans in Franklin County

The ACS estimates about 3,580, give or take 393 civilian veterans in Franklin County.

Among Massachusetts's 14 counties and equivalents, Franklin County ranks 12th by its estimated number of veterans.

Share of civilian veterans, ACS 2020-2024
MeasureFranklin CountyMassachusettsUnited States
Share with a service-connected rating27 percent

above the Massachusetts share; below the national share.

24 percent30 percent
Share rated 70 percent or higher9 percent

above the Massachusetts share; below the national share.

8 percent13 percent

Franklin County has about 1,170, give or take 128 veterans 75 and older, making up 33 percent of its veterans compared with 35 percent in Massachusetts.

Veterans under 35 account for 4 percent; a small survey sample; treat as rough in Franklin County; the survey figures do not support a state comparison.

Franklin County has about 236, give or take 81 women veterans, making up 7 percent of its veterans compared with 8 percent in Massachusetts.

Income, work and education in Franklin County

Census ACS 2020-2024 estimates and 90% margins of error
MeasureFranklin CountyMassachusettsUnited States
Veteran median income, age 18 and over with income$45,029 ± $6,675$58,874 ± $1,144$54,224 ± $147
Nonveteran median income, age 18 and over with income$41,051 ± $1,125$50,859 ± $275$41,154 ± $99
Veterans below poverty level, age 18 and over8.1% ± 2.6 points6.6% ± 0.5 points7.4% ± 0.1 points
Veterans with a disability, age 18 and over43.1% ± 7.1 points29.9% ± 0.6 points30.7% ± 0.1 points
Employed share of veterans, ages 18 to 6473.1% ± 8.5 points77.7% ± 1.1 points73.9% ± 0.2 points
Unemployed share of veterans in the labor force, ages 18 to 644.3% ± 3.0 points; small survey sample; treat as roughNot comparedNot compared
Veterans with high school or more, age 25 and over94.3% ± 2.0 points94.4% ± 0.4 points95.5% ± 0.1 points
Veterans with a bachelor’s degree or more, age 25 and over28.7% ± 2.6 points36.1% ± 0.7 points31.8% ± 0.2 points

Income is in 2024 dollars. These figures describe civilians. Poverty and disability shares use veterans whose poverty status is determined. Census disability measures daily functioning, not a VA service-connected rating. Tables and method.

VA projects fewer veterans here in 2035: about 3,000 on September 30, 2035, compared with 4,000 on September 30, 2026. VetPop2023 projections are rounded to the nearest 1,000 as VA directs. Projection source and method.

VA disability compensation in Franklin County

VA reports 1,170 veterans in Franklin County receiving disability compensation in FY2025.

VA recipients by service-connected rating, FY2025
Rating groupRecipients
0 to 20 percent318
30 to 40 percent126
50 to 60 percent136
70 to 90 percent320
100 percent270

FY2019: 973 recipients. Change to FY2025: +197.

VA does not publish some small counts. Those show as “Not published.” VA county compensation data (opens in a new tab).

VA home loans in Franklin County

In 2025, lenders reported 73 VA-backed home loans out of 1,262 home loans made in Franklin County (5.8% VA), under the federal Home Mortgage Disclosure Act (HMDA).

Average VA loan amount reported: about $340,000.

The 2026 FHFA one-unit county loan limit here is $832,750. This limit matters for a VA loan only when part of your entitlement is still tied to another VA loan. VA explains remaining entitlement and loan limits (opens in a new tab).

HMDA 2025 and FHFA 2026 sources.

When they served

The largest reported service groups are Vietnam era only (about 1,570, give or take 289) and between the Vietnam and Gulf War eras (about 688, give or take 140).

For questions about Vietnam-era exposure rules, read the Agent Orange guide; eligibility depends on your service and condition.

VA money in Franklin County

VA reported about $29.9 million in compensation and pension spending and about $38.4 million in medical care spending in Franklin County for FY2025.

Nearest VA locations

Call to confirm hours before you go.

Outside Massachusetts, in Albany, NY, Samuel S. Stratton Department of Veterans Affairs Medical Center (opens in a new tab) is Franklin County's second-nearest medical center, about 60 miles in a straight line from the county center.

The second-nearest Vet Center to Franklin County is Springfield, MA Vet Center (opens in a new tab) in West Springfield, MA, about 31 miles in a straight line from the county center.

The state registry lists Boston RO (station 301); county claims jurisdiction is unconfirmed.

Veterans cemeteries and State Veterans Homes

Nearest open VA national cemetery

Gerald B. H. Solomon Saratoga National Cemetery (opens in a new tab)
200 Duell Road Schuylerville, NY 12871
518-581-9128

About 60.3 miles in a straight line from the county center. Burial space: open.

Nearest VA-funded state or tribal veterans cemetery

Massachusetts State Veterans Cemetery - Winchendon (opens in a new tab)
111 Glenallen St Winchendon, MA 01475
978-297-9501

About 30 miles in a straight line from the county center. Burial space: open.

State veterans cemeteries set their own eligibility rules.

National Cemetery Administration lists checked October 2, 2026. Cemetery coverage and distance method.

Cleanup and former military sites in Franklin County

Formerly Used Defense Sites

Military branch is not listed in the USACE FY2024 property data.

These lists use site points within county boundaries. A site may extend into another county.

For VA’s service-location rules, see the presumptive conditions list. A location listing does not establish personal exposure or eligibility.

Veterans experiencing homelessness

On one night in January 2024, Pittsfield/Berkshire, Franklin, Hampshire Counties CoC counted 109 veterans experiencing homelessness (102 sheltered, 7 unsheltered).

MA-507 is the HUD Continuum of Care (CoC) selected by this county's geographic center (polygon centroid).

The HUD workbook reports 172 veterans for the 2019 comparison.

This is a one-night count for the whole CoC area, not a county or annual total. CoC mapping method.

If you need housing help, call the National Call Center for Homeless Veterans at 877-424-3838. You can call any time, day or night.

Your nearest VA medical center by straight-line distance is Edward P. Boland Department of Veterans Affairs Medical Center (opens in a new tab), 413-584-4040. Ask for the homeless coordinator.

Housing prevention and rehousing help serving Franklin County

VA's FY2026 Supportive Services for Veteran Families (SSVF) intake list names these providers. About VA SSVF (opens in a new tab).

VA homeless programs (opens in a new tab)

Cities and towns in Franklin County

  • Greenfield (city): about 17,664 residents
  • Turners Falls (unincorporated community): about 4,124 residents
  • Orange (unincorporated community): about 3,737 residents
  • South Deerfield (unincorporated community): about 1,882 residents
  • Shelburne Falls (unincorporated community): about 1,845 residents
More places (3)
  • Northfield (unincorporated community): about 1,070 residents
  • Millers Falls (unincorporated community): about 1,054 residents
  • Deerfield (unincorporated community): about 458 residents (small survey sample; treat as rough)

Census incorporated places and census-designated places, sorted by ACS 2020-2024 population. Figures are ACS estimates for the whole place, not only the part inside this county. Places are assigned by their 2024 Census internal point and may cross county boundaries. Sources and mapping method.

Free tools and help

For the Veterans Crisis Line, dial 988 then press 1. VA crisis support (opens in a new tab)

Massachusetts benefits

Qualifying Massachusetts veterans rated at least 100 percent can receive a $1,000 local property tax exemption, with higher amounts where adopted.

Massachusetts waives vehicle registration fees for qualifying veterans rated 100 percent or individually unemployable, with special plate, title, sales tax, and reinstatement exceptions.

See every Massachusetts benefit by rating

Get ready for your appointment

  • Your DD-214 or other discharge papers
  • Any VA decision letters you have received
  • Medical records you want to discuss

Full appointment checklist

Starting a new claim? Ask about an intent to file

Ask the office about VA Form 21-0966 to preserve a potential benefits start date while gathering evidence. Check your intent to file deadline.

Search or filter Massachusetts listings

Nearby counties

Sources and method

ACS 2020-2024; VA FY2025; geography/locations/benefits 2026; adjacency 2024. Distances: straight line from county center. Full method.

VA-accredited attorneys and claims agents near Franklin County

Distances are straight-line estimates between county internal points. Representatives may serve clients outside their local area.

John Mulcahy

Attorney · Greenfield · MA · In your county

VA-accredited since 2025 · checked

VA accreditation number 59105

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Your state: Massachusetts

Mary Anne Royle

Attorney · Greenfield · MA · In your county

VA-accredited since 2008 · checked

VA accreditation number 8928

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Your state: Massachusetts

Shawn Buzzell

Claims agent · Worcester · MA · About 38 miles away

VA-accredited since 2026 · checked

VA accreditation number 61405

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Your request goes straight to Shawn Buzzell's email on file with VA. It's free, and they reply to you directly.

Your state: Massachusetts

VA-accredited attorneys in Massachusetts

Claim Raven is not a law firm and does not give legal advice. We do not recommend or endorse any attorney or claims agent. Listings come from VA's public accreditation records. Paid placements are advertising. Check an attorney's accreditation on VA's accreditation search (opens in a new tab) before you hire them.

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