U.S. Army · MOS 25B · Technology & communications

25B Information Technology Specialist: civilian jobs and resume examples

IT support experience is easier for an employer to assess when you name the systems, users, and problems you supported. Separate hands-on support from network administration and security work you actually performed.

Start my resume Explore civilian jobs

Read the guide without an account. A free account lets you save your own career profile.

Civilian jobs to explore

These are selected examples to research, with duties and entry requirements to compare. They aren't a ranking of your personal fit.

Computer User Support Specialists

Compare your help desk, workstation setup, and troubleshooting experience with user support duties.

What to check: Education requirements vary. Some user support jobs accept relevant coursework or certifications without a college degree; technical requirements differ by employer. Read the requirements.

$61,860 annual median

May 2025 · National, all industries · SOC 15-1232. BLS wage source.

Computer Network Support Specialists

Research network support if you diagnosed connectivity problems or maintained network equipment.

What to check: Network support roles often require an associate's degree, although some employers prefer a bachelor's. Check the technologies and experience listed in the posting. Read the requirements.

$76,220 annual median

May 2025 · National, all industries · SOC 15-1231. BLS wage source.

Median pay is the midpoint for workers in an occupation, not an entry-level offer or a prediction of your salary. Pay varies by location, employer, and experience.

Explore civilian jobs to see the full published occupation list and available wages. That list stays in source order and may include jobs requiring substantial additional education.

Compare the day-to-day work

A job title is only a starting point. Read the duties below and separate work you have done from work you would need to learn. These are selected occupations linked to this military code in O*NET. Compare them with your own experience; an occupation link does not establish that you meet an employer's requirements.

Computer User Support Specialists

Read the O*NET occupation profile

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Examples of civilian duties

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Answer user inquiries regarding computer software or hardware operation to resolve problems.

Education and preparation

O*NET groups this occupation under “Job Zone Three: Medium Preparation Needed.” The following describes that broad preparation group in the saved snapshot, not a required qualification for every vacancy.

Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Related experience: Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.

Compare with your experience: Pick one duty you have performed. Write down the setting, your responsibility, the tool or procedure, and a result you can explain. Treat unfamiliar duties as questions to research, not experience to add to your resume.

Computer Network Support Specialists

Read the O*NET occupation profile

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Examples of civilian duties

Back up network data.
Configure security settings or access permissions for groups or individuals.
Analyze and report computer network security breaches or attempted breaches.
Identify the causes of networking problems, using diagnostic testing software and equipment.

Education and preparation

O*NET groups this occupation under “Job Zone Four: Considerable Preparation Needed.” The following describes that broad preparation group in the saved snapshot, not a required qualification for every vacancy.

Education: Most of these occupations require a four-year bachelor's degree, but some do not.
Related experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Duty descriptions and preparation groups: O*NET snapshot retrieved 2026-08-16. How O*NET preparation groups work. Follow the occupation links for current information; individual employers and licensing bodies may set different requirements.

How to describe your 25B experience

Choose the duties and skills you actually used. Keep the scope accurate, and spell out military terms an employer may not recognize.

Military work	Civilian wording, if accurate
Trouble tickets	Technical support requests
Account provisioning	User account setup and access changes
Network troubleshooting	Diagnosed and resolved connectivity problems

Network Administration
System Troubleshooting
Hardware Configuration
Software Installation
Cybersecurity Basics
Technical Support

Fictional resume examples

These illustrate wording, not your service history or generated product output. Use only details that are true for you.

Resolved workstation and account-access issues, documenting troubleshooting steps in the support ticket system.
Configured replacement computers and checked network connectivity before returning equipment to users.

Details to gather for your own resume

Which operating systems, tools, and network equipment did you use?
How many users or devices did you support, if documented?
What did you solve yourself, and what did you escalate?

Start my resume with 25B

Build a useful account of your 25B work

Organize your experience around the systems you supported and the problems you solved. Distinguish user support, equipment installation, network operations, and security responsibilities. Name publicly shareable technologies rather than assuming the military title tells an employer what you can do.

Start with your own assignment as Information Technology Specialist. Write the dates, work setting, and level of responsibility before choosing civilian wording. Two people with the same military code may have very different experience.

Turn a skill label into an example

The skills listed in this guide are editorial prompts, not proof that you have each one. For a skill you actually used, replace the label with a specific example. Work through these prompts using your own records:

Network Administration: When did you use network administration in your 25B assignment? Describe the task, the setting, and what you personally did.
System Troubleshooting: Which tools, equipment, or procedures did you use for system troubleshooting? Name only items you worked with and can discuss publicly.
Hardware Configuration: What responsibility did you hold for hardware configuration? Distinguish performing the work, assisting, training others, and supervising.
Software Installation: What shows your experience with software installation? Look for a course, duty description, evaluation, or specific result you can explain.

Explain the terms behind the job

Use these translations only where they describe your work. Keep the official job title where it helps establish context; explain the duties in the rest of the entry.

Trouble ticket: A recorded technical support request
Account provisioning: Created or changed authorized user access
Communications checks: Tested connections and documented service problems

Write more specific resume bullets

The examples below are fictional writing exercises for technology & communications. They are not a description of every 25B assignment or a preview of a generated resume. Choose an example only if the underlying work is true for you, then rewrite it with your own details.

1. Troubleshooting

Too general: Provided IT support.
Fictional example: Diagnosed workstation and connection problems, documented troubleshooting steps, and escalated unresolved faults to the appropriate team.
Make it your own: Name the operating systems and diagnostic tools you actually used. Add a support volume only when you can substantiate it.

2. Equipment setup

Too general: Installed systems.
Fictional example: Configured replacement equipment, checked required settings, and tested connectivity before returning it to users.
Make it your own: Specify what you configured yourself and how you checked it. Keep restricted configurations and network details private.

3. Documentation

Too general: Maintained technical records.
Fictional example: Updated support instructions after recurring faults and recorded equipment changes for the next shift.
Make it your own: Describe the audience, the type of documentation, and how colleagues used it. Avoid claiming reduced downtime unless you have a defensible measure.

A useful bullet identifies an action, the work involved, and its result or purpose. A number can help explain scale, but it is not required. If you cannot support a percentage, dollar amount, or time saving, describe the work accurately without it.

Gather the details before you draft

You do not need to upload every document to begin. First make a short list of the experience you want an employer to understand. Use records to check dates, training, titles, and responsibility; keep personal or restricted information out of your public resume.

Technical scope: Publicly shareable systems, device types, tools, and versions you used.
Problem examples: Sanitized descriptions of symptoms, troubleshooting, escalation, and resolution.
Qualifications: Completed courses and current certifications, with issuer and date.

Check the scope of your claims

Separate what you did from what your unit or team achieved. Explain your part in a shared result.
Keep training completed, qualifications earned, and credentials currently active distinct.
Use dates and counts you can explain. Estimates should not look like verified records.
Remove private names, restricted mission details, access codes, and information you are not authorized to disclose.

Use one job posting to shape your resume

Choose a posting to research, such as IT Specialist or Network Administrator, rather than trying to write for every possible job at once. These titles are search ideas, not an eligibility determination.

Read the essential duties. Mark the work you have personally done. A matching word is useful only when your experience supports it.
Check required qualifications. Separate mandatory licenses or education from preferred experience. Verify a credential with the relevant issuer before describing yourself as qualified.
Choose your strongest examples. Put the most relevant duties first. Explain military abbreviations and remove detail that does not help this employer understand your work.
Identify what you still need to learn. Research a training or credential gap before committing money or time. Ask the employer about unclear requirements.

The catalogue suggests searching settings such as Technology, IT Services, Government IT, Healthcare IT. Compare the actual duties, schedule, location, and work environment in each posting. The same title can mean different work in different organizations.

Prepare an example for the interview

Walk through one fault from the first symptom to the final check. Explain how you isolated the cause, what you tried, and when you asked for help. Protect system credentials and restricted technical details.

Check requirements before applying

A military specialty doesn't automatically give you a civilian license or certification. Read the posting, then check the relevant licensing board or credential provider. List only credentials you hold, with their current status.

For a role you want, compare:

The duties and tools you already know.
The required education, license, or certification.
The experience level and work setting.
Any additional training you would need.

Role-specific sources are linked beside the career examples above.

Keep your resume work in one place

Create a free Claim Raven account to add your service experience and build your career profile. Already have an account? You can use the same one for Resume Raven.

Create my free account

A free account is needed to save your career profile. Public career guides are available without an account.

Common questions

Does 25B qualify me for a civilian job?

Your military experience may overlap with civilian duties. Employers and licensing bodies set their own requirements. Compare the posting with your actual work, education, and current credentials.

How do I put 25B on a civilian resume?

Keep the military title for context, then describe your work using language an employer understands. Give specific examples of what you did, the tools you used, and results you can support. Which operating systems, tools, and network equipment did you use?

Can I start without an account?

You can read this guide and explore public career information without an account. Create a free Claim Raven account when you want to save your own experience in a career profile.

Explore related military jobs

Other specialties in technology & communications. Shared duties don't make the jobs or qualifications interchangeable.

Browse all military job guides

About this guide and its sources

Job ideas, career areas, and fictional resume examples are Claim Raven editorial guidance. The selected career examples and requirements were reviewed September 9, 2026.

Occupation links: O*NET military crosswalk, U.S. Department of Labor, retrieved 2026-08-16. The snapshot calls this military job “Information Technology Specialist.” Names can differ from service records and change over time.

Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025, National, all industries; retrieved 2026-08-16. A missing wage means no value was available in this snapshot.