How do I upgrade my plan?

Overview

Start on the Pricing page. Viewing plans does not create a purchase. A charge or subscription change happens only after you choose an eligible option, review the confirmation, and authorize the Stripe checkout or signed-in plan change. Review before you authorize payment Confirm the plan name, billing period, amount due now, renewal amount, discount, and automatic-renewal disclosure shown in the actual flow. Help Center examples do not replace that confirmation.

Upgrade step by step

Open Pricing Compare the current plan matrix and choose monthly, quarterly, or annual pricing only after reviewing the total billed amount, not just a monthly equivalent. You understand the cadence and total before continuing. Choose the intended plan Check included tools, recurring limits, unavailable features, and any separate one-time products. Pathfinder and one-time purchases do not become part of a recurring subscription unless the actual offer says so. The selected plan matches the features you intend to buy. Review the confirmation For an existing eligible subscription, read the displayed amount due today or credit treatment. For a new subscription, review the Stripe checkout summary and renewal disclosure. No charge or plan change is authorized without a visible review. Authorize only when ready Complete the payment or plan-change confirmation yourself. Claim Raven support and Help Center content cannot authorize it for you. The action reflects your explicit choice. Verify the result Return to Billing or reload your account and confirm the plan name and allowances. Save the Stripe receipt or invoice outside Claim Raven. The account and payment record agree. Do not retry a payment blindly If Stripe returns an error or the account does not update, check for a receipt before trying again. A failed-looking browser return can still require payment-status verification.

If the upgrade does not complete

If the upgrade does not complete Stripe completed but the account still shows the old plan Save the Stripe receipt or session confirmation Reload Billing once Sign out and back in once if needed Do not submit a second payment before checking the first Contact support with the account email, plan name, charge date, and non-sensitive receipt identifier. Do not send full card information. The plan-change confirmation shows an unexpected charge or discount Confirm the selected tier and billing period Review the amount due today and future renewal Check whether an existing discount is already attached Cancel the confirmation without authorizing if it is not what you expected Leave the plan unchanged and contact support before trying again. Email help@claimraven.com for plan-selection questions. For a billing transaction, include only non-sensitive receipt details.

Related billing guidance

Related billing guidance Compare plans side by side /help-center/plans-and-billing/static-tier-comparison Switch billing periods /help-center/plans-and-billing/faq-switch-billing-cycle Understand refunds /help-center/plans-and-billing/faq-refunds

More information

Review current plans Open Pricing to compare the current offer. No checkout starts until you choose and confirm an option. View Pricing /pricing

Common questions