What does 'priority email support' on Plus mean?
Priority support means eligible paid-plan requests are triaged ahead of the ordinary queue when issue severity is otherwise comparable. It is not a guaranteed same-day response or a substitute for emergency, crisis, VA, legal, or medical help.
Overview
Priority support means that a request from an eligible plan is placed ahead of ordinary requests with similar impact and complexity. The current catalog lists priority support for Raven Standard, Raven Plus, and Founding accounts. Check Pricing because plan features can change. Priority is not a response-time guarantee Claim Raven does not publish a strict support SLA. Queue volume, investigation needs, provider availability, and issue severity can affect response time. Do not rely on a promised same-day answer.
What happens when you contact support
The issue is classified Safety, security, account access, billing, and data-integrity problems are assessed by impact before ordinary how-to questions. A serious issue is not delayed solely because of plan tier. Eligible plan priority is applied Among otherwise comparable requests, an eligible Standard, Plus, or Founding request is triaged ahead of the ordinary queue. Priority changes queue order, not the complexity of the investigation. Support asks for safe evidence Provide the route, visible error, time, browser, and expected behavior. Use synthetic examples and omit claim records, passwords, codes, full payment-card details, and unnecessary personal information. The team can investigate without collecting unrelated sensitive data. Choose the correct help channel Situation Use Claim Raven how-to or product error help@claimraven.com or the Contact page Billing transaction Support with a non-sensitive Stripe receipt or invoice identifier VA notice, claim status, or filing instruction VA.gov, the complete notice, or a VA-accredited representative Immediate danger or crisis Emergency services or the Veterans Crisis Line, not Claim Raven support Do not send private records by default A plan feature does not authorize support to request your complete C-File, medical record, decision packet, Social Security number, password, multifactor code, or VA credentials. Start with the minimum synthetic description.
Related guidance
Related guidance Compare current plans /help-center/plans-and-billing/static-tier-comparison Veterans Crisis Line /help-center/get-support/static-veterans-crisis-line
More information
Contact Claim Raven support Describe the product issue with the minimum information needed and keep private claim records out of the first message. Open Contact /contact
Common questions
What does 'priority email support' on Plus mean?
Priority support means that a request from an eligible plan is placed ahead of ordinary requests with similar impact and complexity. The current catalog lists priority support for Raven Standard, Raven Plus, and Founding accounts. Check Pricing because plan features can change.