What this means
m21-1:XIII.i.7.B explains department of veterans affairs (va) pension-related home loans. In plain terms, the official guidance says the Regional Loan Center’s (RLC's) webpage can be used to locate the toll-free number and determine each RLC's It also addresses the RLC uses an overprinted OF-41, Routing and Transmittal Slip, as a fax cover sheet. The overprint also provides the name and phone number of the person to contact with questions on the referred materials.
How this may help with a claim
Use m21-1:XIII.i.7.B as an internal VA audit trail for department of veterans affairs (va) pension-related home loans, not as a promise of a particular result. Compare the actions recorded in your claim file or decision notice with this source-specific detail: The Regional Loan Center’s (RLC's) webpage can be used to locate the toll-free number and determine each RLC's The RLC uses an overprinted OF-41, Routing and Transmittal Slip, as a fax cover sheet. The overprint also provides the name and phone number of the person to contact with questions on the referred materials. If the record does not show the expected action, identify the missing step precisely when asking VA or an accredited representative to review the file.
What to review in your file
- Check the file against this official condition: The Regional Loan Center’s (RLC's) webpage can be used to locate the toll-free number and determine each RLC's
- Confirm that the record or notice addresses this source point: After receiving a VA pension-related home loan application, the RLC faxes documentation containing the Veteran and co-borrower(s)’ income and net worth information to the Pension Management Center (PMC) of jurisdiction for review.
- Document how this stated step or exception applies: Follow the steps in the table below when reviewing the Veteran’s income and net worth information following receipt of this information from the RLC.
Important limits
m21-1:XIII.i.7.B is primarily internal workflow guidance about department of veterans affairs (va) pension-related home loans. It can help identify what VA was expected to document, but it does not by itself create a claimant deadline, a freestanding entitlement, or a guaranteed remedy. The source also states: The Regional Loan Center’s (RLC's) webpage can be used to locate the toll-free number and determine each RLC's Further action on the pension-related home loan application is deferred pending a response from the PMC.
Search terms when useful
Phrases that may help when searching your claim file or this library.
- Department of Veterans Affairs (VA) Pension-Related Home Loans
- m21-1:XIII.i.7.B
- Department Pension-Related Home
- Loans
- Loan Guaranty Service Responsibilities
- each jurisdiction addresses
- sending Veteran income worth
- examples send review.
Original VA guidance
The official VA text of this section
Overview
In This Section
This section contains the following topics:
Scroll sideways to see the full table.
| Topic | Topic Name |
|---|---|
| 1 | Loan Guaranty Service Responsibilities |
| 2 | Pension Management Center (PMC) Responsibilities |
1. Loan Guaranty Service Responsibilities
Introduction
This topic contains information on the responsibilities of the Regional Loan Centers (RLCs) for handling VA pension-related home loans, including
- each RLC’s jurisdiction and addresses
- sending the Veteran’s income and net worth information to the PMC for review, and
- examples of information the RLC may send the PMC for review.
Change Date
January 18, 2022
XIII.i.7.B.1.a. Each RLC’s Jurisdiction and Addresses
The Regional Loan Center’s (RLC's) webpage can be used to locate the toll-free number and determine each RLC's
- jurisdiction, and
- mailing and e-mail addresses.
XIII.i.7.B.1.b. Sending the Veteran’s Income and Net Worth Information to the PMC for Review
After receiving a Department of Veterans Affairs (VA) pension-related home loan application, the RLC faxes documentation containing the Veteran and co-borrower(s)’ income and net worth information to the Pension Management Center (PMC) of jurisdiction for review.
The RLC uses an overprinted OF-41, Routing and Transmittal Slip, as a fax cover sheet. The overprint also provides the name and phone number of the person to contact with questions on the referred materials.
XIII.i.7.B.1.c. Examples: Information the RLC May Send the PMC for Review
Examples of information sent by the RLC for review to the PMC include verification of
- employment
- salary
- Social Security benefits
- pensions
- retirement income
- savings bonds
- certificates of deposit
- bank accounts, and
- stocks.
2. PMC Responsibilities
Introduction
This topic contains information on the responsibilities of the PMC for the review and development of VA pension-related home loans, including
- PMC action and response based on RLC income and net worth information, and
- end product (EP) credit based on PMC reviews of RLC information.
Change Date
December 7, 2018
XIII.i.7.B.2.a. PMC Action and Response Based on RLC Income and Net Worth Information
Follow the steps in the table below when reviewing the Veteran’s income and net worth information following receipt of this information from the RLC.
Scroll sideways to see the full table.
| Step | Action |
|---|---|
| 1 | Compare the income and net worth information submitted by the RLC with income and net worth information of record with the PMC. Note: The PMC considers the income and net worth information as it would any other third-party income and net worth information it might receive. |
| 2 | Does the income and net worth shown in the information from the RLC adversely affect a beneficiary’s pension rate or affect the outcome of a pension claim? If no, respond to the RLC in the manner which the RLC requests (e-mail or another method), and no further action necessary. If yes, go to Step 3. Note: The RLC only refers income and net worth information to the PMC when it is greater than that reflected in the corporate record. |
| 3 | Respond to the RLC, explaining how the information will affect the pension award or claim furnish the name and telephone number of the individual whom the RLC can contact for information on the status of PMC action on the pension award or claim, if necessary maintain a copy of the income and net worth information in the claims folder, and follow standard procedures pertaining to development and notice of proposed adverse action, if warranted, considering the information from the RLC to be third-party information unless signed by the claimant, beneficiary, or fiduciary. Note: If the proposed effective date for reduction or discontinuance cannot be determined, set the proposed effective date for the adjustment as the beginning of the Eligibility Verification Report reporting period during which the referral was received from the RLC. References: For more information on third-party information, see M21-1, Part I, Subpart i, 1.B.1.d and notices of proposed adverse action, see M21-1, Part X, Subpart ii, 3.A. |
Important: Further action on the pension-related home loan application is deferred pending a response from the PMC. If the PMC is unable to respond within a few days, it must e-mail or telephone the RLC point of contact to provide the reason for the delay.
XIII.i.7.B.2. b. EP Credit Based on PMC Reviews of RLC Information
Clear end product (EP) 400 after responding to RLC requests for information of record.
If adjustment to a pension award is necessary because of the income and net worth information, process the adjustment under EP 150 and, when appropriate, EP 600.
Reference: For more information on EP requirements, see M21-4, Apendix B.