Purpose of the QRT

What this means

m21-4:8.8 explains purpose of the QRT. In plain terms, the official guidance says the Quality Review Team (QRT) program establishes a team of dedicated Program Specialists (PSs) to perform all quality reviews in every hub and the FCC. It also addresses the QRT responsibilities involve evaluating individual employee-level accuracy and performing in-process reviews (IPRs) to eliminate errors at the earliest possible stage in the claims process.

How this may help with a claim

Use m21-4:8.8 as an internal VA audit trail for purpose of the QRT, not as a promise of a particular result. Compare the actions recorded in your claim file or decision notice with this source-specific detail: The Quality Review Team (QRT) program establishes a team of dedicated Program Specialists (PSs) to perform all quality reviews in every hub and the FCC. The QRT responsibilities involve evaluating individual employee-level accuracy and performing in-process reviews (IPRs) to eliminate errors at the earliest possible stage in the claims process. If the record does not show the expected action, identify the missing step precisely when asking VA or an accredited representative to review the file.

What to review in your file

• Check the file against this official condition: The Quality Review Team (QRT) program establishes a team of dedicated Program Specialists (PSs) to perform all quality reviews in every hub and the FCC.
• Confirm that the record or notice addresses this source point: The QRT responsibilities involve evaluating individual employee-level accuracy and performing in-process reviews (IPRs) to eliminate errors at the earliest possible stage in the claims process.
• Document how this stated step or exception applies: The Quality Review Team (QRT) program establishes a team of dedicated Program Specialists (PSs) to perform all quality reviews in every hub and the FCC.

Important limits

m21-4:8.8 is primarily internal workflow guidance about purpose of the QRT. It can help identify what VA was expected to document, but it does not by itself create a claimant deadline, a freestanding entitlement, or a guaranteed remedy. The source also states: The Quality Review Team (QRT) program establishes a team of dedicated Program Specialists (PSs) to perform all quality reviews in every hub and the FCC. The QRT responsibilities involve evaluating individual employee-level accuracy and performing in-process reviews (IPRs) to eliminate errors at the earliest possible stage in the claims process.

Search terms when useful

Phrases that may help when searching your claim file or this library.

• Purpose of the QRT
• m21-4:8.8
• Purpose QRT
• 8.8.a. Purpose
• Quality Review Team program
• responsibilities involve evaluating individual

Original VA guidance

The official VA text of this section