Work Credit Measurement Studies | M21-4 appendix-a.3

What this means

m21-4:appendix-a.3 explains work credit measurement studies. In plain terms, the official guidance says work credit measurement studies are periodically performed to gather data from ROs regarding the distribution of time and effort spent on claim-related work activities. It also addresses the primary difference is that the budget analysis contains a historical frequency allowance, which considers, historically, how many transactions were completed per claim in that end product (EP)/EP subcategory (historical data encompassed the two-year period from October 1, 2015 to September 30, 2017.

How this may help with a claim

Use m21-4:appendix-a.3 as a lookup tool for work credit measurement studies. Match the exact label, code, condition, or table row in your records to the official entry; one useful point is: Work credit measurement studies are periodically performed to gather data from ROs regarding the distribution of time and effort spent on claim-related work activities. The primary difference is that the budget analysis contains a historical frequency allowance, which considers, historically, how many transactions were completed per claim in that end product (EP)/EP subcategory (historical data encompassed the two-year period from October 1, 2015 to September 30, 2017. Keep the notice or screen that uses the term so you can distinguish an internal status label from a filing deadline or entitlement rule.

What to review in your file

Check the file against this official condition: Work credit measurement studies are periodically performed to gather data from ROs regarding the distribution of time and effort spent on claim-related work activities.
Confirm that the record or notice addresses this source point: The primary difference is that the budget analysis contains a historical frequency allowance, which considers, historically, how many transactions were completed per claim in that end product (EP)/EP subcategory (historical data encompassed the two-year period from October 1, 2015 to September 30, 2017.
Document how this stated step or exception applies: The below table contains the work-rate standards for budget analysis in minutes.

Important limits

m21-4:appendix-a.3 helps decode work credit measurement studies, but a code, tracked item, or table entry is not proof that VA has granted or denied the underlying benefit. Use the governing notice and controlling law for rights and deadlines. The official context includes: Work credit measurement studies are periodically performed to gather data from ROs regarding the distribution of time and effort spent on claim-related work activities. The below table contains the work-rate standards for budget analysis in minutes.

Search terms when useful

Phrases that may help when searching your claim file or this library.

Work Credit Measurement Studies
m21-4:appendix-a.3
Work Credit Measurement
Studies
Work-Rate Standards Quantitative Analysis
activity categories
budget workload analysis
work-rate standards budget analysis

Original VA guidance

The official VA text of this section

3. Work-Rate Standards for Quantitative Analysis

Introduction

This topic contains the work-rate standards for quantitative analysis, including

work credit measurement studies
activity categories
budget vs. workload analysis
work-rate standards for budget analysis (in minutes)
work-rate standards for workload analysis (in minutes), and
end product subcategories.

Change Date

March 18, 2026

A.3.a. Work Credit Measurement Studies

Work credit measurement studies are periodically performed to gather data from ROs regarding the distribution of time and effort spent on claim-related work activities. Work-rate standards are developed from these data, to express the amount of time required, on average, for employees to complete various types of claims. Work-rate standards provide a valuable tool to assist in assessing productivity, effectiveness, budget preparation, staffing needs and alignment, and efficient use of resources.

The previous accepted study was conducted in 2004. There have been numerous changes to personnel and methods of processing Veterans’ claims since that time, to include changes in workload management to handle the increasing complexity and inventory of claims in various stages of completion. The current study randomly collected compensation and pension work activity data from claims processors for 40 business days from October 10, 2017 to December 8, 2017.

A.3.b. Activity Categories

For managing precise workloads, the work-rate standards are grouped into the following five activity categories:

Claim Establishment
Development
Decision-Making
Promulgation, and
Authorization.

A.3.c. Budget vs. Workload Analysis

The primary difference is that the budget analysis contains a historical frequency allowance, which considers, historically, how many transactions were completed per claim in that end product (EP)/EP subcategory (historical data encompassed the two-year period from October 1, 2015 to September 30, 2017.

The budget analysis standard represents the amount of time it takes to process the claim from establishment to closing (the entire life of the claim), including multiple touches (transactions) in the different cycles. The workload analysis standard does not include the historical frequency allowance and therefore does not account for multiple touches (transactions); the workload analysis standard only accounts for the time it takes to complete one touch in a particular lifecycle of a claim. A combined column is intentionally not included with the work-rate standards for workload analysis because of this difference.

The workload analysis is helpful in forecasting the amount of time it would take claims processors to complete a single transaction in a specific activity category, whereas the budget analysis is helpful in forecasting overall claims completion rates and timeliness.

A.3.d. Work-Rate Standards for Budget Analysis (in minutes)

The below table contains the work-rate standards for budget analysis in minutes.

Scroll sideways to see the full table.

EP/EP Sub-category	Activity Category	Combined
Claims Establishment	Development	Decision-Making	Promulgation	Authorization
010	26.79	181.67	357.82	65.23	36.35	667.85
010-1	4.45	21.16	200.92	57.14	42.67	326.35
010-2	18.82	149.01	428.00	77.16	36.32	709.30
010-3	25.58	286.45	365.33	59.04	34.07	770.47
020	15.20	146.94	188.70	39.99	26.48	417.32
020-1	1.15	57.75	321.14	81.47	64.20	525.71
020-2	12.62	233.84	411.15	94.88	39.93	792.42
020-3	15.16	146.67	186.61	39.37	26.23	414.05
050-1	0.00	0.00	0.00	0.00	0.00	0.00
070-1	18.90	13.13	10.54	1.61	1.53	45.71
095-1	0.00	0.00	0.00	0.00	0.00	0.00
110	17.08	168.41	126.48	30.77	22.63	365.36
110-1	24.93	147.81	229.04	76.13	57.69	535.60
110-2	10.79	111.52	130.99	45.78	23.27	322.35
110-3	16.73	170.96	123.93	28.53	21.65	361.79
120-1	8.47	38.88	43.47	61.90	24.49	177.21
130	5.81	15.95	0.09	30.41	18.22	70.49
130-1	6.29	19.11	0.08	31.77	19.27	76.52
130-2	6.96	21.49	0.00	31.98	25.09	85.52
130-3	0.46	1.67	0.28	24.15	8.58	35.13
133-1	0.00	0.00	0.00	0.00	0.00	0.00
135-1	6.84	31.53	0.00	40.07	6.78	85.22
140-1	14.96	47.55	94.53	42.96	20.58	220.59
150-1	3.66	11.18	0.21	78.21	19.14	112.40
154-1	0.00	0.00	0.00	76.12	47.49	123.61
155-1	0.00	0.00	0.00	0.00	0.00	0.00
160-1	6.03	7.60	6.85	13.98	12.25	46.71
165-1	4.67	15.47	18.57	43.44	19.88	102.03
170-1	20.27	56.40	173.34	17.88	14.48	282.36
180-1	14.38	42.49	31.63	51.94	22.61	163.06
190-1	14.20	58.10	32.63	92.31	41.83	239.08
290	5.33	17.69	3.73	29.40	17.62	73.77
290-1	11.86	33.72	30.33	39.31	17.95	133.17
290-2	2.27	50.11	0.00	8.27	8.46	69.11
290-3	14.56	65.86	5.53	53.10	23.34	162.39
290-4	3.94	3.96	1.30	68.01	151.83	229.04
290-5	4.52	7.24	0.00	44.14	35.97	91.87
290-6	6.83	8.94	0.00	19.77	9.30	44.85
290-7	6.66	18.04	0.00	10.77	3.13	38.60
290-8	2.75	14.67	0.22	24.03	7.67	49.34
290-9	6.75	19.69	3.29	23.35	9.88	62.97
290-10	4.09	13.57	1.48	19.51	8.09	46.75
290-11	6.19	39.67	63.00	35.87	20.18	164.90
290-12	6.38	60.84	0.00	25.41	18.27	110.90
293-1	0.00	0.00	0.00	0.00	0.00	0.00
295-1	0.00	113.97	0.00	0.00	0.00	113.97
298-1	0.00	0.00	0.00	0.00	0.00	0.00
310-1	2.58	47.09	53.14	22.15	13.33	138.29
314-1	0.00	0.00	0.00	0.00	0.00	0.00
320-1	9.27	33.52	53.22	18.02	9.05	123.07
330-1	1.79	5.92	0.50	2.26	0.44	10.91
336-1	13.60	4.81	0.00	0.00	0.00	18.40
337-1	3.41	2.33	0.00	0.00	0.00	5.74
400	11.59	6.17	0.06	7.35	0.35	25.52
400-1	6.21	0.18	0.00	1.11	0.11	7.60
400-2	11.72	7.70	0.06	7.75	0.20	27.43
410-1	16.73	170.96	123.93	28.53	21.65	361.79
415-1	16.73	170.96	123.93	28.53	21.65	361.79
420-1	15.16	146.67	186.61	39.37	26.23	414.05
425-1	15.16	146.67	186.61	39.37	26.23	414.05
450-1	18.90	13.13	10.54	1.61	1.53	45.71
455-1	18.90	13.13	10.54	1.61	1.53	45.71
470-1	20.27	56.40	173.34	17.88	14.48	282.36
475-1	20.27	56.40	173.34	17.88	14.48	282.36
500-1	18.22	1.97	5.71	26.00	1.00	52.90
510-1	15.73	0.11	0.00	0.01	0.00	15.85
600	1.66	38.70	21.89	63.30	29.56	155.11
600-1	0.75	53.46	0.88	72.26	37.08	164.44
600-2	1.92	32.63	35.81	56.98	24.17	151.52
680-1	0.82	6.52	19.40	9.48	4.53	40.75
681-1	0.00	2.84	22.76	37.47	26.60	89.68
684-1	0.00	8.83	28.83	0.00	12.92	50.58
686-1	0.00	0.00	0.00	0.00	0.00	0.00
689-1	0.98	37.60	336.37	0.00	0.00	374.94
690-1	0.00	0.85	0.00	2.17	0.91	3.93
692-1	3.46	0.80	0.05	2.06	1.56	7.93
693-1	0.88	0.55	0.01	0.83	0.35	2.63
694-1	0.00	0.00	0.00	0.00	0.00	0.00
696-1	0.00	0.46	0.00	6.50	2.00	8.95
699-1	3.20	23.50	97.86	35.41	1.49	161.46
930	2.78	24.07	57.35	35.42	20.91	140.53
930-1	1.17	21.39	83.72	49.84	55.00	211.13
930-2	1.40	16.30	80.08	34.97	24.22	156.97
930-3	4.93	43.28	87.24	32.83	18.21	186.49
930-4	2.44	16.68	5.21	42.52	20.83	87.69
930-5	13.41	33.91	174.54	32.98	17.82	272.65
934-1	0.00	0.00	200.73	11.82	0.00	212.55
960-1	1.14	12.94	12.94	26.01	11.95	64.98

A.3.e. Work-Rate Standards for Workload Analysis (in minutes)

The below table contains the work-rate standards for workload analysis in minutes.

Scroll sideways to see the full table.

EP/EP Sub-category	Activity Category
Claims Establishment	Development	Decision-Making	Promulgation	Authorization
010	36.63	20.12	207.15	28.93	29.57
010-1	4.68	12.22	155.62	36.63	42.86
010-2	33.47	18.20	232.08	28.90	28.13
010-3	33.47	21.97	199.06	26.29	26.46
020	20.03	20.23	133.35	23.98	25.74
020-1	1.22	21.27	216.01	49.80	68.76
020-2	19.97	30.52	242.74	42.32	38.52
020-3	19.97	20.15	132.04	23.65	25.49
050-1	0.00	0.00	0.00	0.00	0.00
070-1	19.39	27.61	257.70	28.34	58.17
095-1	0.00	3.92	88.39	0.00	0.00
110	20.82	17.74	97.70	20.99	21.50
110-1	27.01	75.51	189.46	53.61	58.95
110-2	20.04	16.14	96.96	27.74	21.34
110-3	20.04	17.32	95.81	19.60	20.58
120-1	8.61	23.87	75.43	35.58	29.49
130	7.24	26.63	40.12	22.23	31.18
130-1	8.25	28.70	31.72	22.93	37.00
130-2	7.22	17.90	0.00	19.21	39.97
130-3	0.47	48.28	165.52	20.56	9.14
133-1	0.00	0.00	0.00	0.00	0.00
135-1	6.97	114.00	0.00	49.90	32.06
140-1	15.23	16.22	105.44	29.94	21.11
150-1	3.72	32.83	105.44	44.74	32.06
154-1	0.00	0.00	0.00	40.51	60.77
155-1	0.00	0.00	0.00	0.00	0.00
160-1	6.07	10.62	51.97	15.43	19.19
165-1	4.79	25.07	143.92	41.04	33.03
170-1	20.79	32.16	642.80	44.77	74.95
180-1	14.58	19.08	59.99	30.30	23.52
190-1	14.38	28.98	53.62	42.59	42.60
290	5.78	27.17	57.91	29.48	37.53
290-1	12.35	15.26	39.42	43.55	34.95
290-2	2.67	45.91	0.00	24.00	130.25
290-3	15.17	29.50	289.54	115.82	88.64
290-4	4.94	24.90	131.12	81.95	210.73
290-5	4.94	18.95	0.00	21.91	41.15
290-6	7.29	74.15	0.00	20.60	11.93
290-7	6.82	27.13	0.00	30.32	21.27
290-8	2.89	28.98	63.65	26.44	35.01
290-9	6.97	38.34	185.29	33.22	28.63
290-10	4.16	15.83	135.94	31.54	27.19
290-11	6.46	14.16	57.92	30.45	27.48
290-12	6.46	38.03	0.00	127.06	162.36
293-1	0.00	0.00	0.00	0.00	0.00
295-1	0.00	121.53	0.00	0.00	0.00
298-1	0.00	0.00	0.00	0.00	0.00
310-1	2.77	14.83	57.82	24.22	22.93
314-1	0.00	0.00	0.00	0.00	0.00
320-1	10.02	15.79	100.30	28.54	26.11
330-1	1.86	16.78	20.64	30.64	17.89
336-1	18.35	13.90	0.00	0.00	0.00
337-1	6.38	8.18	0.00	0.00	0.00
400	12.79	27.54	7.11	155.28	130.43
400-1	6.32	8.06	0.00	166.91	252.51
400-2	13.02	31.84	7.11	152.29	70.16
410-1	20.04	17.32	95.81	19.60	20.58
415-1	20.04	17.32	95.81	19.60	20.58
420-1	19.97	20.15	132.04	23.65	25.49
425-1	19.97	20.15	132.04	23.65	25.49
450-1	19.39	27.61	257.70	28.34	58.17
455-1	19.39	27.61	257.70	28.34	58.17
470-1	20.79	32.16	642.80	44.77	74.95
475-1	20.79	32.16	642.80	44.77	74.95
500-1	20.81	20.15	394.05	175.40	14.87
510-1	17.47	2.72	0.00	18.48	0.00
600	1.83	17.68	59.77	31.27	39.05
600-1	0.88	26.51	233.44	28.97	43.16
600-2	2.04	14.18	59.22	33.21	35.06
680-1	3.78	12.24	52.86	26.93	26.30
681-1	0.00	3.80	58.67	46.10	104.17
684-1	0.00	12.15	81.02	0.00	60.77
686-1	0.00	0.00	0.00	0.00	0.00
689-1	18.18	8.02	325.40	0.00	0.00
690-1	0.00	2.43	0.00	1.49	1.50
692-1	3.47	18.03	87.74	20.89	36.32
693-1	0.92	1.00	2.26	0.62	0.58
694-1	0.00	0.00	0.00	0.00	0.00
696-1	0.00	10.75	0.00	3.95	2.83
699-1	3.41	57.04	97.86	648.18	64.82
930	3.07	15.12	88.93	26.09	31.80
930-1	1.28	16.23	100.91	37.47	84.32
930-2	1.60	11.29	86.03	25.25	33.16
930-3	5.69	13.92	82.55	22.66	23.53
930-4	2.58	26.27	55.56	28.33	33.96
930-5	14.00	29.87	502.65	35.82	42.74
934-1	0.00	0.00	303.84	20.26	0.00
960-1	1.19	14.32	36.99	19.58	26.95

A.3.f. EP Subcategories

The below table contains the EP subcategory claim label groupings during the study period.

Scroll sideways to see the full table.

EP Sub-category	Descriptor	Claim Label	Code
010-1	IDES	DES Initial Compensation 8 + Issues	010DICI
DES Initial Comp 8 +/ Pension Dual Claim	010DICP
010-2	Pre-Discharge	eBenefits 526EZ-Exclusion Pre-Dis 8+ Issues (010)	010EPDMR8
Exclusion Pre-Discharge 8+ Issues (010)	010EXPDMR8
Pre Discharge (010)	010PD
Pre Discharge FDC (010)	010PDFDC
D2D-Initial Pre Discharge 8 + Issues (010)	010IPDD2D
SEP-Initial Pre Discharge 8 + Issues (010)	010IPDSEP
eBenefits 526EZ-Pre Discharge 8 + Issues (010)	010PREDMORE8
BDD-Initial 8+ issues	010LCOMPBDD
D2D-BDD-Initial 8+ Issue	011IPDD2D
Quick Start-Initial 8+ issues	010LCOMPPRD
D2D-Quick Start-Initial 8+ Issues	017IPDD2D
010-3	General	eBenefits 526EZ-Initial Live Comp 8 + Issues (010)	010INITMORE8
Initial Compensation 8+ Issues	010LCOMP
D2D-Initial Live Comp 8 + Issues (010)	010LCOMPD2D
Initial Comp 8+/Pension - Dual Claim	010LCOMPP
PMC-Initial Comp 8+/Pension - Dual Claim	010LCOMPPPMC
SEP-Initial Pre Discharge 8 + Issues (010)	010LCOMPSEP
020-1	IDES	DES Supplemental < 8 Issues	020DSI
DES Supplemental 8+ Issues	020DS
IDES Reconsideration Request - Not on AD	020IDESRRNAD
020-2	Pre-Discharge	BDD New	020NEWBDD
BDD-Supplemental	020SCOMPBDD
D2D-BDD-Supplemental	021PDD2D
D2D-Pre Discharge (020)	020PDD2D
D2D-Quick Start-Supplemental	027PDD2D
eBenefits 526EZ-Exclusion Pre-Dis (020)	020EPDSUPP
eBenefits 526EZ-Pre Discharge (020)	020PREDSUPP
Exclusion Pre-Discharge (020)	020EXPD
Pre Discharge (020)	020PD
Pre Discharge FDC (020)	020PDFDC
Quick Start-Supplemental	020SCOMPPRD
SEP-Pre Discharge (020)	020PDSEP
020-3	General	Claim for Increase	020CLMINC
D2D-Supplemental (020)	020SD2D
eBenefits 526EZ-Supplemental (020)	020SUPP
Helpless child	020CPHLP
Incompetency Review - S/C	020INCMPRVSC
New	020NEW
New Herbicide Presumptive 020-2010	020NHPNH10
New/Increase	020NI
New/Reopen	020NR
New/Reopen/Increase	020NRI
PMC - REPS Reopen	020REPSRPMC
PMC New	020NEWPMC
PMC Reconsideration	020RNPMC
PMC-Claim for Increase	020CLMINCPMC
PMC-Helpless Child	020CPHLPPMC
PMC-Incompetency Review - S/C	020INCPMC
PMC-New\Increase	020PNI
PMC-New\Reopen	020PNR
PMC-New\Reopen\Increase	020PNRI
PMC-Reopen\Increase	020PRI
PMC-Reopened Compensation	020RCOMPPMC
PMC-Reopened S/C Death	020RSCDTHPMC
PMC-Special Monthly Compensation	020SMBPMC
Reconsideration	020RN
Reopen/Increase	020RI
Reopened Compensation	020RCOMP
Reopened S/C Death	020RSCDTH
REPS Reopen	020REPSR
SEP-Supplemental (020)	020SSEP
Special Monthly Compensation	020SMB
Walk In Claims Pilot (020)	020WCP
PMC - Walk In Claims Pilot (020)	020WCPPMC
110-1	IDES	DES Initial Live Comp < 8 Issues	110DILCI
DES Initial Live Comp/Pension	110DLCP
110-2	Pre-Discharge	eBenefits 526EZ-Exclusion Pre-Dis	110EPDLS8
Exclusion Pre-Discharge	110EXPDLS8
Pre Discharge (110)	110PD
Pre Discharge FDC (110)	110PDFDC
D2D-Pre Discharge < 8 Issues (110)	110PDID2D
SEP-Pre Discharge < 8 Issues (110)	110PDISEP
eBenefits 526EZ-Pre Discharge	110PREDLESS8
D2D-BDD-Initial	111PDID2D
BDD-Initial	110LCOMP7BDD
D2D-Quick Start-Initial	117PDID2D
Quick Start-Initial	110LCOMP7PRD
110-3	General	eBenefits 526EZ-Initial Live Comp	110INITLESS8
Initial Live Comp/Pension	110LCOMP
Initial Live Comp < 8 issues	110LCOMP7
D2D-Initial Live Comp	110LCOMPD2D
PMC-Initial Live Comp/Pension	110LCOMPPMC
SEP-Initial Live Comp < 8 Issues (110)	110LCOMPSEP
PMC - Walk In Claims Pilot (110)	110WCPPMC
Walk In Claims Pilot (110)	110WCP
130-1	Dependency	Automated Dependency 686c	130DPNDCYAUT
PMC Automated Dependency 686c	130DPNPMCAUT
PMC Automated Dependency 686c Reject	130DPMCAUREJ
Automated Dependency 686c Reject	130DPNAUTREJ
Automated School Attendance 674	130SCHATTAUT
PMC Automated School Attendance 674	130SCHPMCAUT
Automated School Attendance 674 Reject	130SCHAUTREJ
PMC Automated School Attendance 674 Reject	130SCPMAUREJ
D2D Add Dependency	130ADOD2D
D2D Add Dependency-Supplemental	130ADSD2D
D2D-Dependency Adjustment	130DAD2D
D2D-Dependency Adjustment Reject	130DARD2D
D2D-Pension Dependency Adjustment	130PDAD2D
D2D-Pension Dependency Adjustment Reject	130PDARD2D
D2D-Pension School Attendance	130PSAD2D
D2D-Pension School Attendance Reject	130PSARD2D
D2D-School Attendance	130SAD2D
D2D-School Attendance Reject	130SARD2D
Dependency	130DPNDCY
PMC-Dependency	130DPNDCYPMC
DRAS Dependency	130DRASDP
Dependency 674	130DCY674
PMC - Dependency 674	130DCY674PMC
Dependency 686c	130DCY686
PMC - Dependency 686c	130DCY686PMC
Dependency Verification - 0538	130DPV0538
PMC DIC Dependency Issue	130DICDIPMC
eBenefits Dependency Adjustment	130DPNEBNADJ
eBenefits Dependency Adjustment Reject	130DPEBNAJRE
eBenefits School Attendance	130SCHATTEBN
eBenefits School Attendance Reject	130SCHEBNREJ
Phone Dependency Adjustment	130PDA
Phone Dependency Adjustment Exception	130PDAE
Phone School Attendance	130PSA
Phone School Attendance Exception	130PSAE
Removal of Dependent	130RD
PMC Removal of Dependent	130RDPMC
SEP-Dependency Adjustment	130DASEP
SEP-Dependency Adjustment Reject	130DARSEP
SEP-School Attendance	130SASEP
SEP-School Attendance Reject	130SARSEP
PMC - Walk In Claims Pilot (130)	130WCPPMC
Walk In Claims Pilot (130)	130WCP
D2D Add Dependency-Pension	137ADOD2D
130-2	Apportionment	Apportionment	130APTNMT
PMC-Apportionment	130APTNMTPMC
130-3	Other	C100-Year Review	130YRC100
PMC-Social Security Match	130PSSM
Social Security Match	130SSM
REPS Dependency	130REPSD
PMC REPS Dependency	130REPSDPMC
PMC Report of Death of Beneficiary	130RDBPMC
290-1	Automobile	Automobile Allowance	290AUTO
DRAS Automobile Allowance	290DRASAA
PMC-Automobile Allowance	290AUTOPMC
D2D Application For Auto	290AUTOD2D
PMC-Vehicular Adaptive Equipment	290VEHEQPMC
DRAS Vehicular Adaptive Equipment	290DRASVAE
Vehicular Adaptive Equipment	290VEHEQ
290-2	Prison	Bureau of Prisons	290BOR
PMC-Social Security Prison Match	290PSSPM
Social Security Prison Match	290SPM
Fugitive Felon	290FF
PMC-Fugitive Felon	290PFF
Incarceration Adjustment	290INCRT
PMC-Incarceration Adjustment	290INCRTPMC
290-3	Character of Discharge	Character of Discharge	290COD
DRAS Character of Discharge	290DRASCOD
290-4	Other Eligibility Determinations	Clothing Allowance	290CTHG
DRAS Clothing Allowance	290DRASCA
PMC-Clothing Allowance	290CTHGPMC
Dental Treatment	290DNTL
PMC-Dental Treatment	290DNTLPMC
Hospitalization Eligibility	290HOSPELI
PMC-Hospitalization Eligibility	290HOSPPMC
Insurance Eligibility	290INSELI
PMC-Insurance Eligibility	290INSELIPMC
Pre-Dishcarge-LGY Determination	290PDLGYD
Quick Start-LGY Determination	290LGYELIPRD
LGY Eligibility	290LGYELI
PMC-LGY Eligibility	290LGYELIPMC
Outpatient Treatment Eligibility	290OPTELI
PMC-Outpatient Treatment Eligibility	290OPTELIPMC
Economic Recovery Payment - Entitlement Review	290ERP
Fiduciary Adjustment	290FIDADJ
PMC-Fiduciary Adjustment	290FIDADJPMC
Filipino Equity Comp 15000	290FVEC15
Filipino Equity Comp 9000	290FVEC9
IDES Proposed Rating	290IDESPR
Medal of Honor	290MDLHR
PMC-Medal of Honor	290MDLHRPMC
Pay Grade Verification	290PYGRD
PMC-Pay Grade Verification	290PYGRDPMC
PMC-Preference Certificate	290PCERTPMC
Preference Certificate	290PCERT
SSA Request for VA Benefit Information	290SSARVBI
Bureau of Supplemental Security Income Rqst	290BSSIR
PMC-Bureau of Supplemental Security Income Rqst	290BSSIRPMC
REPS (290)	290REPS
Walk In Claims Pilot (290)	290WCP
PMC - Walk In Claims Pilot (290)	290WCPPMC
290-5	CRSC/CRDP	CRSC/CRDP Processing	290CCA
DRAS CRSC/CRDP Processing	290DRASCCP
PMC-CRSC/CRDP Processing	290PCCP
290-6	Death	Death Gratuity	290DG
PMC Death Gratuity	290DGPMC
PMC DIC Eligibility Determination	290DICEDPMC
PMC DIC Fiduciary Adjustment	290DICFAPMC
MOD - Entitlement Review	290MOD
PMC MOD Check Request	290MODCRPMC
290-7	Disappearance	Disappearance of Veteran	290DSPV
PMC-Disappearance of Veteran	290DSPVPMC
Non Receipt of Payment	290NRP
290-8	Drill Pay, Return to Active Duty, and Renouncement	DRAS Drill Pay Adjustment	290DRASDPA
Drill Pay Adjustment	290DPA
PMC-Renouncement	290RNCMNTPMC
Renouncement	290RNCMNT
Pre-Discharge-Resumption of Compensation	290PDRC
Quick Start-Resumption of Compensation	290COMPPRD
PMC-Return to Active Duty	290RTNADYPMC
DRAS Return to Active Duty	290DRASRAD
Return to Active Duty	290RTNADY
290-9	General Eligibility Determinations	DRAS Eligibility Determination	290DRASED
Eligibility Determination	290ELIG
PMC-Eligibility Determination	290ELIGPMC
290-10	Special Pay	Enhanced Disability Severance Pay	290EDSP
PMC Enhanced Disability Severance Pay	290EDSPPMC
Federal Office of Workers' Compensation	290FOWC
DRAS Military Pay in Lieu of Comp	290DRASMCP
Military Pay in Lieu of Comp	290MLTYCP
PMC-Military Pay in Lieu of Comp	290MLTYCPPMC
PMC-Retired Pay Waiver/Election	290RPAYELPMC
DRAS Retired Pay Waiver/Election	290DRASRPWE
BDD Retired Pay Waiver/Election	290RPWEBDD
Retired Pay Waiver/Election	290RPAYEL
290-11	SAH/SHA	DRAS Special Home Adaptation	290DRASSHA
PMC-Special Home Adaptation Grant	290HADPTPMC
Special Home Adaptation Grant	290HADPT
PMC-Specially Adapted Housing	290HUSGPMC
DRAS Specially Adapted Housing	290DRASSAH
Specially Adapted Housing	290HUSG
290-12	Attorney Fee	Attorney Fee Eligibility Determination	290AFED
PMC Attorney Fee Eligibility Determination	290AFEDPMC
400-1	Other	Camp Lejeune Residency Verification	400CLRV
VBMS eFolder Creation	400VBMSEC
PMC VBMS eFolder Creation	400VBMSECPMC
DRC Exam Request	400DRCER
Attorney Fee Memo	400AFM
PMC Attorney Fee Memo	400AFMPMC
400-2	General	Correspondence	400CORRC
PMC-Correspondence	400CORRCPMC
PMC DIC Correspondence	400DICCORPMC
D2D-Initial Live Comp < 8 Issues (400)	400ILCOMPD2D
D2D-Initial Live Comp 8 + Issues (400)	400LCOMPD2D
SEP-Initial Live Comp < 8 Issues (400)	400ILCOMPSEP
SEP-Initial Live Comp 8 + Issues (400)	400LCOMPSEP
eBenefits 526EZ Initial Live Comp	400INITLESS8
eBenefits 526EZ-Initial Live Comp 8 + Issues (400)	400INITMORE8
D2D-Pre Discharge (400)	400PDD2D
Exclusion Pre-Discharge	400EXPDLS8
Exclusion Pre-Discharge 8+ Issues (400)	400EXPDMR8
Exclusion Pre-Dis-Supplemental (400)	400EXPDSUPP
eBenefits 526EZ-Exclusion Pre-Dis	400EPDLS8
eBenefits 526EZ-Exclusion Pre-Dis 8+ Issues (400)	400EPDMR8
eBenefits 526EZ-Exclusion Pre-Dis-Supplemental-400	400EPDSUPP
eBenefits 526EZ-Pre Discharge (400)	400PREDSCHRG
SEP-Pre Discharge (400)	400PDSEP
D2D-Supplemental (400)	400SD2D
SEP-Supplemental (400)	400SSEP
eBenefits 526EZ-Supplemental (400)	400SUPP
Incomplete Application	400IA
PMC - Incomplete Application	400IAPMC
Request for Application	400RA
PMC Request for Application	400RAPMC
Request for Notice of Disagreement Form	400RNDF
PMC Request for Notice of Disagreement Form	400RNDFPMC
600-1	Other	PMC $90 Reduction	600RD90PMC
100-Yr Review	600YR100
Apportionment Due Process	600ADP
PMC - Apportionment Due Process	600ADPPMC
Bur of Prisons	600BOR
PMC-SSA Prison Match	600PSPM
SSA Prison Match	600SPM
Fugitive Felon Case	600FF
PMC-Fugitive Felon Case	600PFFC
Civil Svce Match	600CSM
PMC-TDIP (Total Disability Income Provisions)	600PTP
TDIP (Total Disability Income Provisions)	600TDIP
Drill Pay Adjustment (600)	600DPA
Drill Pay Adjustment FY 2014	600DPA14
Drill Pay Adjustment FY 2015	600DPA15
Drill Pay Adjustment FY 2016	600DPA16
Drill Pay Adjustment FY 2017	600DPA17
Drill Pay Adjustment FY 2018	600DPA18
Federal Office of Workers' Comp	600FOWC
Pension COLA Due Process	600PCDP
PMC-Railroad Ret	600PRR
Railroad Ret	600RR
PMC-Review- Potential Overpayment	600PRPO
Review-Potential Overpayment	600RPO
PMC-Review-Write out Affecting Payment	600PRWAP
Review-Writeout Affecting Payment	600RWAP
PMC Social Security Reduction	600SSRDPMC
PMC-SS Number Verification	600PSSNV
SS Number Verification	600SSNV
PMC-SSA Match	600PSM
SSA Match	600SSM
600-2	General	Competency Issue	600CI
DRAS Incompetency Determination	600DRASID
PMC Incompetency Determination	600IDPMC
Predetermination - Rating Issue	600PRI
PMC Predetermination - Rating Issue	600PRIPMC
Predetermination Notice	600PREDT
PMC-Predetermination Notice	600PREDTPMC
PMC DIC Predetermination Notice	600DICPNPMC
DRAS Predetermination Notice	600DRASPN
Hospital Adjustment	600HA
PMC-Hospital Adjustment	600PHA
930-1	Appeals	Appeals Control	930AC
PMC - Appeals Control	930ACPMC
Appeals Control Post-BVA	930APCBVA
ARC-Appeals Control Post-BVA	930APCBVAARC
PMC-Appeals Control Post-BVA	930APCBVAPMC
930-2	Error Correction	Correction of Local Quality Error	930CLQE
PMC - Correction of Local Quality Error	930CLQEPMC
Correction of National Quality Error	930CNQE
PMC - Correction of National Quality Error	930CNQEPMC
930-3	Rating	Rating Control	930RC
PMC - Rating Control	930RCPMC
930-4	Non-Rating	Non-Rating Control	930NRC
PMC - Non-Rating Control	930NRCPMC
930-5	Other	PMC DIC Rvw/Ref/Other	930DICRROPMC
Rvw/Ref/Other	930RVWRF
PMC-Rvw/Ref/Other	930RVWRFPMC
DRAS Rvw/Ref/Other	930DRASRRO
Duplicate Payments	930DP
PMC Duplicate Payments	930DPPMC
HEC 10-7131 Tracking	930HECTR
OCR Review	930OCRR