What this means
m21-5:3.A.9 explains CA quality review checklist. In plain terms, the official guidance says for review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. Historic checklists are maintained in the Archived IQR Checklists here. It also addresses for review of the Instructions and Guidelines for CA Review please refer to M21-4, Chapter 6, Appendix C.b.
How this may help with a claim
Use m21-5:3.A.9 as an internal VA audit trail for CA quality review checklist, not as a promise of a particular result. Compare the actions recorded in your claim file or decision notice with this source-specific detail: For review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. For review of the Instructions and Guidelines for CA Review please refer to M21-4, Chapter 6, Appendix C.b. If the record does not show the expected action, identify the missing step precisely when asking VA or an accredited representative to review the file.
What to review in your file
- Check the file against this official condition: For review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. Historic checklists are maintained in the Archived IQR Checklists here.
- Confirm that the record or notice addresses this source point: For review of the Instructions and Guidelines for CA Review please refer to M21-4, Chapter 6, Appendix C.b.
- Document how this stated step or exception applies: For review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. Historic checklists are maintained in the Archived IQR Checklists here.
Important limits
m21-5:3.A.9 is primarily internal workflow guidance about CA quality review checklist. It can help identify what VA was expected to document, but it does not by itself create a claimant deadline, a freestanding entitlement, or a guaranteed remedy. The source also states: For review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. For review of the Instructions and Guidelines for CA Review please refer to M21-4, Chapter 6, Appendix C.b.
Search terms when useful
Phrases that may help when searching your claim file or this library.
- CA Quality Review Checklist
- m21-5:3.A.9
- Quality Review Checklist
- Claims Assistant Task Based
- instructions guidelines review
- 3.A.9.a. Quality Review Checklist
- review Task Based Quality
- 3.A.9.b. Instructions Guidelines Review
Original VA guidance
The official VA text of this section
9. Claims Assistant (CA) Task Based Quality Review Checklist
Introduction
This topic contains information on the CA Quality Review Checklist, including
- CA Quality Review Checklist, and
- instructions and guidelines for CA review,
Change Date
April 14, 2026
3.A.9.a. CA Quality Review Checklist
For review of the CA Task Based Quality Review Checklist please refer to the Compensation Pension Knowledge Management (CPKM) portal here. Historic checklists are maintained in the Archived IQR Checklists here.
3.A.9.b. Instructions and Guidelines for CA Review
For review of the Instructions and Guidelines for CA Review please refer to M21-4, Chapter 6, Appendix C.b.