M21-5 · Section 7.C.INTRO

M21-5, Chapter 7, Section C - Decision Review Officer (DRO) Process — Introduction and overview

M21-5 section 7.C.INTRO. Official source text with a separately reviewed Claim Raven explanation when available.

Claim Raven wrote the explanation that follows. The original VA text appears below it, unchanged.

What this means

m21-5:7.C.INTRO explains m21-5, chapter 7, section c - decision review officer (dro) process — introduction and overview. In plain terms, the official guidance says 1 — Overview of the DRO Process It also addresses 3 — DRO Jurisdiction and Authority

How this may help with a claim

Use m21-5:7.C.INTRO to audit how VA handled m21-5, chapter 7, section c - decision review officer (dro) process — introduction and overview. Start with the decision date, the issue being reviewed, and the evidence VA was allowed to consider, then compare the record with this rule: 1 — Overview of the DRO Process 3 — DRO Jurisdiction and Authority Cite the exact document and page when raising a factual or procedural error, and use the review rights in the actual notice for any deadline.

What to review in your file

  • Check the file against this official condition: 1 — Overview of the DRO Process
  • Confirm that the record or notice addresses this source point: 3 — DRO Jurisdiction and Authority
  • Document how this stated step or exception applies: 5 — Informal Conferences

Important limits

m21-5:7.C.INTRO explains VA guidance for m21-5, chapter 7, section c - decision review officer (dro) process — introduction and overview; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: 1 — Overview of the DRO Process 5 — Informal Conferences

Search terms when useful

Phrases that may help when searching your claim file or this library.

  • M21-5, Chapter 7, Section C - Decision Review Officer (DRO) Process — Introduction and overview
  • m21-5:7.C.INTRO
  • M21-5 Chapter Section
  • Decision Review Officer
  • Process
  • Duties Responsibilities
  • Jurisdiction Authority
  • Novo Review

Original VA guidance

The official VA text of this section

Overview

In This Section

This section contains the following topics:

Scroll sideways to see the full table.

TopicTopic Name
1Overview of the DRO Process
2DRO Duties and Responsibilities
3DRO Jurisdiction and Authority
4De Novo Review
5Informal Conferences
6Exhibit: Informal Conference Report