Claim Raven

M21-4 · Section 1.1

Purpose of This Manual

M21-4 section 1.1. Official source text with a separately reviewed Claim Raven explanation when available.

Claim Raven wrote the explanation that follows. The original VA text appears below it, unchanged.

Read the VA text belowOpen the official VA source ↗

What this means

m21-4:1.1 explains purpose of this manual. In plain terms, the official guidance says the purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO). It provides the source's official structure for checking this subject against the actual claim record or VA notice.

How this may help with a claim

Use m21-4:1.1 as an internal VA audit trail for purpose of this manual, not as a promise of a particular result. Compare the actions recorded in your claim file or decision notice with this source-specific detail: The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO). The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO). If the record does not show the expected action, identify the missing step precisely when asking VA or an accredited representative to review the file.

What to review in your file

  • Check the file against this official condition: The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO).
  • Confirm that the record or notice addresses this source point: The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO).
  • Document how this stated step or exception applies: The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO).

Important limits

m21-4:1.1 is primarily internal workflow guidance about purpose of this manual. It can help identify what VA was expected to document, but it does not by itself create a claimant deadline, a freestanding entitlement, or a guaranteed remedy. The source also states: The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO). The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO).

Search terms when useful

Phrases that may help when searching your claim file or this library.

  • Purpose of This Manual
  • m21-4:1.1
  • Purpose This Manual
  • Purpose
  • 1.1.a. Purpose This Manual
  • purpose this manual prescribe

Original VA guidance

The official VA text of this section

1. Purpose

Change Date

January 20, 2017

1.1.a. Purpose of This Manual

The purpose of this manual is to prescribe and discuss workload and staffing controls applicable to Compensation, Pension, and Fiduciary activities in the Regional Office (RO). This manual also describes tools and strategies available to field managers to assist in assessing the level of service afforded to claimants.

Not legal or medical advice: The M21 manuals are VA operational guidance for staff. They do not override laws, regulations, or court decisions. Claim Raven is not an official VA application and is not affiliated with the U.S. Department of Veterans Affairs.