Performance Areas to be Measured

What this means

m21-4:1.2 explains performance areas to be measured. In plain terms, the official guidance says the performance areas in which the Veteran Service Center (VSC)/Pension Management Center (PMC) will be measured encompass It also addresses claims processing accuracy

How this may help with a claim

Use m21-4:1.2 when organizing evidence or checking VA's handling of performance areas to be measured. Compare your application, supporting records, and notice with this source-specific point: The performance areas in which the Veteran Service Center (VSC)/Pension Management Center (PMC) will be measured encompass claims processing accuracy Save proof of submission and identify the exact condition, exception, or missing development step before requesting correction or choosing a review option.

What to review in your file

• Check the file against this official condition: The performance areas in which the Veteran Service Center (VSC)/Pension Management Center (PMC) will be measured encompass
• Confirm that the record or notice addresses this source point: claims processing accuracy
• Document how this stated step or exception applies: inventory control

Important limits

m21-4:1.2 explains VA guidance for performance areas to be measured; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: The performance areas in which the Veteran Service Center (VSC)/Pension Management Center (PMC) will be measured encompass inventory control

Search terms when useful

Phrases that may help when searching your claim file or this library.

• Performance Areas to be Measured
• m21-4:1.2
• Performance Areas Measured
• Application Scope
• 1.2.a. Performance Areas Measured
• performance areas which Veteran
• staffing allocation alignment
• claims processing accuracy

Original VA guidance

The official VA text of this section