What this means
m21-4:6.3 explains responsibilities of the QRT coach and/or other QRT supervisor. In plain terms, the official guidance says the QRT Coach is responsible for the efficient operation of the QRT and all of its responsibilities. It also addresses all management members are responsible for ensuring that errors cited as part of the local quality program are corrected within the performance standard requirements for each employee.
How this may help with a claim
Use m21-4:6.3 when organizing evidence or checking VA's handling of responsibilities of the QRT coach and/or other QRT supervisor. Compare your application, supporting records, and notice with this source-specific point: The QRT Coach is responsible for the efficient operation of the QRT and all of its responsibilities. All management members are responsible for ensuring that errors cited as part of the local quality program are corrected within the performance standard requirements for each employee. Save proof of submission and identify the exact condition, exception, or missing development step before requesting correction or choosing a review option.
What to review in your file
- Check the file against this official condition: Responsibility — Description; National Error Corrections — Responsible for ensuring National Quality errors are managed per M21-4, Chapter 3.; IQRs completed in Quality Management System (QMS) — 1.
- Confirm that the record or notice addresses this source point: IQRs completed in Quality Management System (QMS) — 1. Responsible for ensuring completion of all assigned reviews or reconsiderations within two (2) business days from the date of assignment shown in QMS. 2.
- Document how this stated step or exception applies: IPRs completed in QMS — Responsible for managing the error correction process, including ensuring reconsideration decisions are provided within two (2) business days of assignment. Reference:
Important limits
m21-4:6.3 explains VA guidance for responsibilities of the QRT coach and/or other QRT supervisor; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: The QRT Coach is responsible for the efficient operation of the QRT and all of its responsibilities. Responsibility — Description; National Error Corrections — Responsible for ensuring National Quality errors are managed per M21-4, Chapter 3.;
Search terms when useful
Phrases that may help when searching your claim file or this library.
- Responsibilities of the QRT Coach and/or Other QRT Supervisor
- m21-4:6.3
- Responsibilities QRT Coach
- Other QRT Supervisor
- Management Supervision Duties
- Coach other supervisor
- management members.
- 6.3.a. Responsibilities Coach Other
Original VA guidance
The official VA text of this section
3. QRT Management/Supervision Duties
Introduction
This topic contains information about QRT management/supervision duties, including responsibilities of
- the QRT Coach and/or other QRT supervisor, and
- all management members.
Change Date
April 13, 2026
6.3.a. Responsibilities of the QRT Coach and/or Other QRT Supervisor
The QRT Coach is responsible for the efficient operation of the QRT and all of its responsibilities.
Scroll sideways to see the full table.
| Responsibility | Description |
|---|---|
| National Error Corrections | Responsible for ensuring National Quality errors are managed per M21-4, Chapter 3. |
| IQRs completed in Quality Management System (QMS) | 1. Responsible for ensuring completion of all assigned reviews or reconsiderations within two (2) business days from the date of assignment shown in QMS. 2. Responsible for completing QRTIQRFINAL review type in QMS within two (2) business days of receipt in station queue. 3. Responsible for ensuring that all QRS on station have verified email addresses in Salesforce to ensure automated notification processes are delivered. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |
| IPRs completed in QMS | Responsible for managing the error correction process, including ensuring reconsideration decisions are provided within two (2) business days of assignment. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |
| Mentor Quality Reviews (MQRs) completed in QMS | Responsible for managing the error correction process, including ensuring reconsideration decisions are provided within two (2) business days of assignment. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |
| Mentoring | Responsible for notifying and mentoring employees regarding performance measures associated with, but not limited to IQR results error overturns resulting from employee reconsideration process national testing/training results, and other mentoring, as needed. |
| Error Trend Analysis | 1. Responsible for analyzing appropriate quality metrics to determine areas for training and mentoring at least quarterly. QRSs may also participate in this analysis. 2. Responsible for coordinating with RO Training Managers/Coordinators to identify training needs to address and reduce errors. |
| Error Correction Audits | Responsible for ensuring the completion of monthly Error Correction Audits. Reference: For more information, see the Error Correction Validation Standard Operating Procedure maintained by the Office of Field Operations (OFO). Note: Special Mission audits are assigned to the home station of the employee that completed the transaction. This allows the employee's home RO to follow their local notification procedures. Coaches may need to manually assign these reviews to the QRS for completion. |
6.3.b. Responsibilities of All Management Members
All management members are responsible for ensuring that errors cited as part of the local quality program are corrected within the performance standard requirements for each employee.
Scroll sideways to see the full table.
| Responsibility | Description |
| IQRs completed in QMS | 1. Responsible for managing the error correction process, including coordinating corrections, and verifying error corrections are completed in the five (5)-business day timeliness standard. 2. Responsible for documenting dates of leave or other extenuating circumstances for production employees so that reconsideration periods may be calculated accurately. 3. Responsible for confirming that all employees have verified email addresses in Salesforce to ensure the proper delivery of automated notices. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |
| IPRs completed in QMS | Responsible for managing the error correction process, including coordinating corrections, and verifying error corrections are completed in the five (5) business day timeliness standard. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |
| MQRs completed in QMS | Responsible for managing the error correction process, including coordinating corrections, and verifying error corrections are completed in the five (5)-business day timeliness standard. Reference: For more information, see the QMS User Guide or the QMS Guides and Job Aids Page. |