What this means
m21-4:7.9 explains responsibilities of the QRT coach. In plain terms, the official guidance says the QRT coach is responsible for the efficient operation of the QRT and all areas of its responsibilities. It also addresses the table below describes each area of responsibility and provides the description.
How this may help with a claim
Use m21-4:7.9 when organizing evidence or checking VA's handling of responsibilities of the QRT coach. Compare your application, supporting records, and notice with this source-specific point: The QRT coach is responsible for the efficient operation of the QRT and all areas of its responsibilities. The table below describes each area of responsibility and provides the description. Save proof of submission and identify the exact condition, exception, or missing development step before requesting correction or choosing a review option.
What to review in your file
- Check the file against this official condition: Responsibility — Description; national error corrections — Responsible for ensuring national quality errors are managed per M21-4, 7.;
- Confirm that the record or notice addresses this source point: IQRs completed in QMS — Responsible for managing the error correction process, including verifying error corrections are completed within five business days in accordance with the timeliness standard coordinating corrections, and managing rebuttal process, and completing of QRTIQRFinal review type in QMS within two business days of receipt in queue.
- Document how this stated step or exception applies: IPR completed in QMS — Responsible for the following: Managing the error correction process, including employee notification coordinating corrections, and managing rebuttal process.
Important limits
m21-4:7.9 explains VA guidance for responsibilities of the QRT coach; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: The QRT coach is responsible for the efficient operation of the QRT and all areas of its responsibilities. Responsibility — Description; national error corrections — Responsible for ensuring national quality errors are managed per M21-4, 7.;
Search terms when useful
Phrases that may help when searching your claim file or this library.
- Responsibilities of the QRT Coach
- m21-4:7.9
- Responsibilities QRT Coach
- Supervisor
- 7.9.a. Responsibilities Coach
- coach responsible efficient operation
- table below describes each
- Responsibility Description national error
Original VA guidance
The official VA text of this section
9. QRT Supervisor
Change Date
September 23, 2025
7.9.a. Responsibilities of the QRT Coach
The QRT coach is responsible for the efficient operation of the QRT and all areas of its responsibilities.
The table below describes each area of responsibility and provides the description.
Scroll sideways to see the full table.
| Responsibility | Description |
|---|---|
| national error corrections | Responsible for ensuring national quality errors are managed per M21-4, 7. |
| IQRs completed in QMS | Responsible for managing the error correction process, including verifying error corrections are completed within five business days in accordance with the timeliness standard coordinating corrections, and managing rebuttal process, and completing of QRTIQRFinal review type in QMS within two business days of receipt in queue. Reference: For more information on QMS, see the QMS User Guide in the QRT SharePoint site. |
| IPR completed in QMS | Responsible for the following: Managing the error correction process, including employee notification coordinating corrections, and managing rebuttal process. Employee error notifications should be completed no later than two business days from the date the pending notification record is created in QMS. Error correction notifications are managed via the error correction detail in QMS. Reference: For more information on QMS, see the QMS User Guide in the QRT SharePoint site. |
| Mentoring | Responsible for notifying and mentoring QRT members regarding performance measures associated with, but not limited to IQR results error overturns resulting from employee rebuttal process peer review feedback national testing/training results Skills Certification Test results special focus review results, and other mentoring as needed. |
| Error trend analysis | Responsible for analyzing of appropriate quality metrics to determine areas for training and mentoring, and coordinating with the RO Training Manager to identify training courses to address error trends. |