What this means
This appendix directs readers to three Claims Assistant (CA) quality-review resources in M21-4, Chapter 6, Appendix C. The checklist, instructions and review elements are separate references; their contents are not reproduced on this page.
How this may help with a claim
If a record cites CA quality review, use this page to identify which resource is meant. A reference to the checklist is not necessarily a reference to its instructions or its review elements. Follow the matching destination before drawing a conclusion about the work performed.
What to review in your file
The checklist is in Chapter 6, Appendix C.a. The instructions and guidelines are in C.b, and the review elements are in C.c. Keep all three citations intact so you can find the material actually being referenced.
This entry is dated October 15, 2021 and supplies cross-references only. It does not list error categories, prescribe a claimant form or deadline, or show the answers for any reviewed case.
Important limits
The pointer does not establish the complete standard for Claims Assistant work or certify the current contents of another appendix. Its titles should not be treated as proof of an error or an entitlement decision.
Search terms when useful
Phrases that may help when searching your claim file or this library.
- Claims Assistant quality review references
- CA checklist Chapter 6 Appendix C.a
- CA instructions and review elements
Original VA guidance
The official VA text of this section
Official section title: Claims Assistant (CA) Quality Review Checklist
This page reproduces the VA text. Use the official VA source for any images and linked documents.
Appendix E. CA Quality Review Checklist
Introduction
This appendix contains information on CA quality reviews, including
- CA Quality Review Checklist
- instructions and guidelines for CA review, and
- CA review elements.
Change Date
October 15, 2021
Appendix E.a. CA Quality Review Checklist
For review of the CA Quality Review Checklist, see M21-4, Chapter 6, Appendix C.a.
Appendix E.b. Instructions and Guidelines for CA Review
For review of the instructions and guidelines for CA review, see M21-4, Chapter 6, Appendix C.b.
Appendix E.c. CA Review Elements
For review of the CA review elements, see M21-4, Chapter 6, Appendix C.c.