m21-4:7.F: Version history
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- 2026-09-14 — VA source modified 2026-05-29 — matches current text
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Source modified 2026-05-29. Official VA source
Appendix F. NPAUTOQR Checklist Introduction This appendix contains information on the NPAUTOQR checklist, including NPAUTOQR Checklist, and instructions and guidelines for NPAUTOQR. Change Date May 29, 2026 Appendix F.a. NPAUQR Checklist The following is a sample of the National Pension Automation Quality Review (NPAUTOQR) Checklist. Checklist Name: NPAUTOQR Checklist Questions and Errors: Appendix F.b. Instructions and Guidelines for NPAUTOQR These instructions and guidelines have been developed to promote consistency and uniformity in the review of cases for the nation. Use these instructions and guidelines in conjunction with the NPAUTOQR Checklist. For the purpose of measuring technical accuracy under the National Quality program, a case is considered either accurate or in error. A case will be considered accurate when all questions of the NPAUTOQR Checklist are either answered Yes or N/A. A case will be considered in error if the answer to any question is No. For each case reviewed, an NPAUTOQR Checklist must be completed and all questions answered. A Yes response indicates that the activity associated with the question was completed accurately. A No response indicates that the activity associated with the question was in error. A N/A response if the question is not applicable to the case under review or if a No response was previously recorded for the only issue subject to review. A narrative summary is required with statutory, regulatory, judicial, or manual references for any error or No answer recorded. The general guideline is that an error will be recorded when an action is taken that violates current regulations or established policies. Examples of outcome-related deficiencies include, but are not limited to, errors that result in overpayment or underpayment to a claimant. Procedural deficiencies are not recorded as BE errors. These deficiencies are recorded as comments. However, if the procedural deficiency is severe in nature, it will be recorded as an error. A judgment or a difference of opinion reflecting a possible better practice or solution will not be recorded as a comment rather than an error. The table below provides an explanation of the checklist questions. Question Explanation 1. Was State Plot Decided Correctly? An error would be cited under this element if the claim establishment or the decision on entitlement as defined in 38 CFR 3.1707 was incorrect. 2. Was the Month of Death (MOD) Decided Correctly? An error would be cited under this element if the decision on entitlement was incorrect. Please refer to 38 U.S.C. 5310 for regulations regarding Month of Death benefits. 3. Was Burial Decided Correctly? An error would be cited under this element if there are deficiencies in following burial regulations contained in 38 CFR 3.1700 through 3.1713. 4. Was DIC Decided Correctly? An error would be cited under this element if the decision on entitlement does not meet the requirements outlined in 38 U.S.C. 1310. Entitlement includes factors on dependency and the relationship between the veteran’s cause of death and their military service. 5. Was the Rating Decision properly completed? An error would be cited under this element if the rating decision is not warranted or has deficiencies in the Narrative and/or code sheet section of the rating decision. The rating decision states the decisions made and provides an explanation supporting each decision. This rule applies to both awards and denials. 6. Was Pension Decided Correctly? An error would be cited under this element if the decision on entitlement and eligibility was incorrect in accordance with 38 CFR 3.314(b)(2). 7. Was Notification correct? (Categorized as non-BE error regardless of selection in QMS) An error would be cited under this element if there are notification issues as defined in 38 CFR 3.103. Claimants and their representatives are entitled to timely notice of any decision made by VA. This rule applies to both awards and disallowances. 8. Were All Other Actions Correct (Unrelated to EP Under Review (Categorized as non-BE error regardless of selection in QMS) An error would be cited under this element if there are discrepancies that would have otherwise been considered as errors had the EP in question been under review.