M21-5 · Section 7.F.7

Phone Number for Checking the Status of Appeals

M21-5 section 7.F.7. Official source text with a separately reviewed Claim Raven explanation when available.

Claim Raven wrote the explanation that follows. The original VA text appears below it, unchanged.

What this means

m21-5:7.F.7 explains phone number for checking the status of appeals. In plain terms, the official guidance says check the status of appeals at the Board by calling the Status Call line at (800) 923-8387 or (800) 827-1000. It also addresses the Board no longer assigns appeal support based on region or area. RO personnel may contact any of the provided Board points of contact.

How this may help with a claim

Use m21-5:7.F.7 to audit how VA handled phone number for checking the status of appeals. Start with the decision date, the issue being reviewed, and the evidence VA was allowed to consider, then compare the record with this rule: Check the status of appeals at the Board by calling the Status Call line at (800) 923-8387 or (800) 827-1000. The Board no longer assigns appeal support based on region or area. RO personnel may contact any of the provided Board points of contact. Cite the exact document and page when raising a factual or procedural error, and use the review rights in the actual notice for any deadline.

What to review in your file

  • Check the file against this official condition: When contacting the Board, follow the chart below:
  • Confirm that the record or notice addresses this source point: Check the status of appeals at the Board by calling the Status Call line at (800) 923-8387 or (800) 827-1000.
  • Document how this stated step or exception applies: The Board no longer assigns appeal support based on region or area. RO personnel may contact any of the provided Board points of contact.

Important limits

m21-5:7.F.7 explains VA guidance for phone number for checking the status of appeals; it does not guarantee an award or replace the statutes, regulations, binding decisions, and review instructions that control an individual claim. Conditions and exceptions still matter, including this source point: Check the status of appeals at the Board by calling the Status Call line at (800) 923-8387 or (800) 827-1000. For... — Contact...; Regional Office Requests — email BVAFieldRepresentative@va.gov; Board Hearing Information — email BVAHearingTeamHotline@va.gov or telephone (202) 382-4610

Search terms when useful

Phrases that may help when searching your claim file or this library.

  • Phone Number for Checking the Status of Appeals
  • m21-5:7.F.7
  • Phone Number Checking
  • Status Appeals
  • Board Points Contact
  • phone number checking status
  • Board points contact.
  • 7.F.7.a. Phone Number Checking

Original VA guidance

The official VA text of this section

7. Board Points of Contact

Introduction

This topic contains information on Board points of contact, including

  • phone number for checking the status of appeals, and
  • Board points of contact.

Change Date

March 2, 2020

7.F.7.a. Phone Number for Checking the Status of Appeals

Check the status of appeals at the Board by calling the Status Call line at (800) 923-8387 or (800) 827-1000.

7.F.7.b. Board Points of Contact

When contacting the Board, follow the chart below:

Scroll sideways to see the full table.

For...Contact...
Regional Office Requestsemail BVAFieldRepresentative@va.gov
Board Hearing Informationemail BVAHearingTeamHotline@va.gov or telephone (202) 382-4610

Note: The Board no longer assigns appeal support based on region or area. RO personnel may contact any of the provided Board points of contact.