Claim Raven explanation
What this means
This rule covers scheduling, notice, requests to change hearing dates, missed hearings, and withdrawals. It includes provisions that vary with the appeal system and circumstances.
A hearing request should not be treated as canceled or rescheduled until the applicable process is followed. Missing a hearing can affect both the hearing opportunity and, in modernized appeals, the evidence window.
How this helps your claim
Keep the notice and contact the Board promptly if attendance becomes a problem. Explain the reason for any change or new hearing request and retain the written communications.
What to check in your records
Use your decision, examination reports, and relevant records to check the following points.
- Verify the hearing date, method, and notice address.
- Keep any rescheduling request and the explanation supporting it.
- Check the Board's response and any resulting change to the evidence period.
Treat scheduling requests and confirmations as separate events
A request to move or withdraw a hearing should identify the appeal and the action requested. Keep the request and the Board's response with the scheduling notice. A conversation about availability does not necessarily establish that the scheduled hearing changed.
The applicable requirements can depend on the review system and circumstances. If a hearing was missed, preserve the reason and subsequent correspondence. In a modernized appeal, the event can also affect the evidence period, so scheduling and record questions may need to be considered together.
Does asking to reschedule automatically cancel the existing date?
Do not assume so. The regulation sets requirements for changes and missed hearings. Check the actual response and instructions rather than treating a pending request as approval. Keep proof of communications so the scheduling history can be explained without relying on memory.
Official regulatory text
38 CFR § 20.704
eCFR snapshot: September 3, 2026. Layout and spacing are adapted for reading. The full section and its tables are included below.
§ 20.704 Rule 704. Scheduling and notice of hearings conducted by the Board of Veterans' Appeals.
(a)
(1) General. To the extent that officials scheduling hearings for the Board determine that necessary physical resources and qualified personnel are available, hearings will be scheduled at the convenience of appellants and their representatives, with consideration of the travel distance involved. Subject to paragraph (f) of this section, electronic hearings will be scheduled for each area served by a regional office in accordance with the place of each case on the Board's docket, established under Rule 801 (§ 20.801) for appeals and under Rule 902 (§ 20.902) for legacy appeals, relative to other cases for which hearings are scheduled to be held within that area.
(2) Special provisions for legacy appeals. The procedures for scheduling and providing notice of Board hearings in legacy appeals conducted at a Department of Veterans Affairs facility having adequate physical resources and personnel for the support of such hearings under paragraph (a)(3) of Rule 601 (§ 20.601(a)(3)) are contained in Rule 603 (§ 20.603).
(b) Notification of hearing. When a hearing is scheduled, the person requesting it will be notified of its time and place, and of the fact that the Government may not assume any expense incurred by the appellant, the representative or witnesses attending the hearing.
(Authority: 38 U.S.C. 7102, 7105(a), 7107)
(c) Requests for changes in hearing dates. Requests for a change in a hearing date may be made at any time up to two weeks prior to the scheduled date of the hearing if good cause is shown. Such requests must be in writing, must explain why a new hearing date is necessary, and must be filed with the Board. Examples of good cause include, but are not limited to, illness of the appellant and/or representative, difficulty in obtaining necessary records, and unavailability of a necessary witness. If good cause is shown, the hearing will be rescheduled for the next available hearing date after the appellant or his or her representative gives notice that the contingency which gave rise to the request for postponement has been removed. If good cause is not shown, the appellant and his or her representative will be promptly notified and given an opportunity to appear at the hearing as previously scheduled. If the appellant elects not to appear at the prescheduled date, the request for a hearing will be considered to have been withdrawn. In such cases, however, the record will be submitted for review by the Member who would have presided over the hearing. If the presiding Member determines that good cause has been shown, the hearing will be rescheduled for the next available hearing date after the contingency which gave rise to the request for postponement has been removed.
(d) Failure to appear for a scheduled hearing. If an appellant (or when a hearing only for oral argument by a representative has been authorized, the representative) fails to appear for a scheduled hearing and a request for postponement has not been received and granted, the case will be processed as though the request for a hearing had been withdrawn. No further request for a hearing will be granted in the same appeal unless such failure to appear was with good cause and the cause for the failure to appear arose under such circumstances that a timely request for postponement could not have been submitted prior to the scheduled hearing date. A motion for a new hearing date following a failure to appear for a scheduled hearing must be in writing, must be filed within 15 days of the originally scheduled hearing date, and must explain why the appellant failed to appear for the hearing and why a timely request for a new hearing date could not have been submitted. Such motions must be filed with: Board of Veterans' Appeals, P.O. Box 27063, Washington, DC 20038. Whether good cause for such failure to appear and the impossibility of timely requesting postponement have been established will be determined by the Member who would have presided over the hearing. If good cause and the impossibility of timely requesting postponement are shown, the hearing will be rescheduled for the next available hearing date at the same facility after the appellant or his or her representative gives notice that the contingency which gave rise to the failure to appear has been removed.
(e) Withdrawal of hearing requests. A request for a hearing may be withdrawn by an appellant at any time before the date of the hearing. A request for a hearing may not be withdrawn by an appellant's representative without the consent of the appellant. Notices of withdrawal must be submitted to the Board.
(f) Advancement of the case on the hearing docket. A hearing may be scheduled at a time earlier than would be provided for under paragraph (a) of this section upon written motion of the appellant or the representative. The same grounds for granting relief, motion filing procedures, and designation of authority to rule on the motion specified in Rule 902(c) (§ 20.902(c)) for advancing a case on the Board's docket shall apply.
(Authority: 38 U.S.C. 7107)
(Approved by the Office of Management and Budget under control number 2900-0085)
[57 FR 4109, Feb. 3, 1992, as amended at 58 FR 27935, May 12, 1993; 61 FR 20450, May 7, 1996; 81 FR 32649, May 24, 2016. Redesignated and amended at 84 FR 185, Jan. 18, 2019]
Related references
- 38 CFR § 20.801: Reading a Modernized Board Decision
- 38 USC § 7107: Board Appeal Dockets and Hearings
- 38 CFR § 3.2400: Modernized and Legacy VA Appeals Explained
- 38 CFR § 3.159: VA duty to assist: records and examinations
Ready to review your own document? Start your free claim review.
